Reservation Executive

2 days ago

Gurugram Haryana, India Hostie Holiday Homes Pvt Ltd. Full time

Opening for Gurgaon location
- Working Days - 6 Full time (from Office)
- Relocation - No

KRA:

- Handle Inbound / Outbound client calls / message inquiries on IVR / OTA's, and convert inquiries into bookings to meet and exceed revenue targets
- Successfully create business from existing customer accounts by sending them new offer updates, packages and more
- Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments / balance receivable, etc
- Responsible for OTA marketing / promotion plans
- Identifies new revenue generation opportunities to achieve personal and property revenue goals
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Actively participate on social media travel related groups for generating more leads and reach out to prospective customers
- Schedule client visits for prospective clients and coordinate site visits
- Maintain and update inquiry records, sales records for online and offline sales
- Prepare daily check in / check out schedule for respective check ins / check outs and share with Operations team for site preparation
- Collect and maintain customer information database, contact details
- Keep track of balance payments receivable, extra charges, additional services rendered and ensure collection and update at check in / check out
- Track the number of monthly inquiries through offline and online channels for sales analysis
- Prepare and maintain daily and weekly reports for leads and conversions
- Prepare a review follow up sheet and follow up for reviews from guests
- Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors
- Help in research and development of new online and offline sales channels / partners

Qualifications & Experience
- Excellent communication skills, English (written and spoken) is a must
- Good knowledge of Microsoft Office / Excel is mandatory

Office location:
Daily reporting would be at our office at Spaze I-tech park, Sohna Road, Gurgaon

Growth Prospects: We are looking for honest, hard working and dedicated employees who have the passion and will to excel. This is an opportunity to be a part of a new start up. The incumbent will have the opportunity to take up more tasks (apart from ones mentioned above) as he/she feels comfortable, and will be given the opportunity to grow much faster, than a traditional corporate set up.

Interested Applicants may reach at 9599115126

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9599115126

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