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Booking Team Executive

2 weeks ago

Gurugram Haryana, India Zostel Full time

**NUTS AND BOLTS OF THE JOB**:

- ****Report to the Booking Team
- Be responsible for managing Booking enquiries for both Groups and Individual travelers
- Ensure all sales enquiries from groups and individual customers are handled promptly in line with service level agreements
- Work in partnership with your reservations team colleagues to manage a portfolio of accounts that generate revenue for Zostels across India
- Assist with the management of allocations, free sale and overbookings for the hostel
- Undertake all daily reservations checks to verify bookings, take payments, check deposits and validate prepayments
- Follow up on no-shows and cancellations to ensure all charges are collected and bed availability is updated
- Build long-term, commercially beneficial relationships with your customers
- Make sure you remain up to date with all local, national and international trends
- Assist the Booking Team Manager and/or Sales Manager with ad hoc projects as required
- Be part of the guest journey to ensure that we create a truly unique Zostel experience

**WHAT’S IN YOUR DNA**:

- Be an excellent communicator and motivator
- Be highly commercial
- Be creative, innovative and digitally smart
- Demonstrated a passion for delivering excellent customer service
- Have a genuine interest and enthusiasm for what you do
- Have ability to build effective working relationships at all levels with diverse groups of colleagues in a way that appears natural and effortless
- Available to work when needed

**YOUR ROCK-STAR EXPERIENCE**:

- Have previous hotel reservations experience
- Experienced in working within a fast moving and dynamic Reservations environment
- Familiar with bookings for Groups, Online Travel Agencies, Wholesale and Individual bookings
- Commercially savvy to spot business opportunities and in-house upselling
- Knowledgeable of local market, the accommodation market, and the specific selling points with the area
- Proficient in Microsoft Office products and Reservation Channels (online booking sites)
- Fluent in English & Hindi
- Familiar with PMS systems (eZee PMS would be an advantage)
- P.S. This is not intended as an exhaustive list of duties. Other duties (as reasonably required) will form part of this job description._

ABSTRACT
- We need an experienced and knowledgeable Super Human to join our Central Reservations team based in Gurugram. As an experienced Booking Team Executive, you will be confident in dealing with people, experienced in handling multiple reservation channels and third-party channels; and possess a warm friendly personality.
- Min Exp
- 1 years
- APPLY BY
- March 30th 2025