Customer Support Executive

1 week ago

Mohali Punjab, India Excent Solutions Full time

**Responsibilities**:

- Respond promptly to customer inquiries and resolve issues efficiently and courteously.
- Identify and assess customers' needs to achieve satisfaction, aiming for first-contact resolution whenever possible.
- Maintain a thorough understanding of company products, services, and policies to provide accurate information and guidance to customers.
- Escalate complex or unresolved issues to the appropriate department or senior personnel for further investigation and resolution.

**Requirements**:

- Proven experience in a customer support role or similar position, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
- Strong problem-solving skills and the ability to think critically under pressure.
- Empathetic and patient demeanor, with a genuine desire to help customers resolve their issues.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Night shift
- Rotational shift
- US shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- International voice process: 1 year (preferred)

Work Location: In person

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