Customer Care Executive

2 weeks ago

Vikhroli Mumbai Maharashtra, India Generic engineering construction and projects ltd Full time

**Job Title**: Customer Care Executive
**Experience**: 3 to 5 Years
**Location**: Generic Engineering Construction and Projects Ltd., 201 & 202, Fitwell House, 2nd Floor, Opposite Home Town, LBS Road, Vikhroli (West), Mumbai - 400083
**CTC**: ₹20,000 to ₹25,000 per month
**Preferred Joiners**: Immediate

**Languages Required**:

- Gujarati (mandatory)
- Hindi (mandatory)
- English (mandatory)

**Responsibilities**:

- Respond to customer inquiries promptly and professionally.
- Resolve customer concerns efficiently to ensure satisfaction.
- Communicate fluently in Gujarati, Hindi, and English to address customer needs.
- Maintain detailed records of customer interactions and feedback.
- Coordinate with internal teams to escalate and resolve complex issues.
- Achieve performance and quality targets as set by the organization.

**Key Requirements**:

- Proven experience in customer service for 3 to 5 years.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in managing customer relationship management (CRM) tools is a plus.
- Ability to work under pressure and handle multiple tasks efficiently.

**How to Apply**:
Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Quarterly bonus

Ability to commute/relocate:

- Vikhroli, Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Current CTC ?
- Expected CTC ?
- Notice Period in days

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- Hindi (required)
- English (required)
- Gujarati (required)

Work Location: In person

**Speak with the employer**
+91 9136594011
Application Deadline: 02/01/2025
Expected Start Date: 05/01/2025

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