Customer Care Representative
4 hours ago
**Job Title**: Customer Service Representative
**Division/ Department**:Customer Care
**Location**: Vikhroli (W), Mumbai
**Shift**: General
**Employment Type**: Regular
**Salary Range**: Confidential
**Company Type**:IT/ E-Commerce
**JOB RESPONSIBILITIES**:
- Effective inbound and outbound call handling to build up a relationship between the customer and service provider.
- Provide quick resolution to all types of customer related issues.
- Explain and Advice customers on prices, services, variables and options to assist customer in making decision.
- Regularly follow up with the customers/ service providers/ sales team.
- Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.
**Minimum Requirements**:
- Graduate or Diploma Holder/12thpass
- 0-2 years of experience in the relevant field.
- Proficient in English, Hindi & Marathi Languages.
- Good Communication and Written skills.
- Computer Literate and good telephone skills.
- Excellent Interpersonal skills and problem solving skills.
- Self-Motivated, Multi-tasking, Quick learner.
- Should be comfortable with calls.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹14,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
- Marathi (preferred)
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