Custmer Care Executive

2 weeks ago

Vikhroli Mumbai Maharashtra, India ScreenAll Window Fashion LLP Full time

The Customer Care Executive serves as the primary point of contact between the company and its customers. This role is responsible for addressing customer inquiries, resolving complaints, processing orders, and ensuring overall customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

- Resolve product or service issues by clarifying the customer’s concern, determining the cause, and offering the best solution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Collaborate with internal departments (e.g., Sales, Technical Support, Logistics) to resolve complex issues.
- Provide feedback to the company on recurring customer issues and potential improvements in products or processes.
- Stay up to date on product knowledge, system updates, and company policies.

Pay: ₹10,461.10 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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