Csr - Customer Service Representative

4 days ago


Lucknow Uttar Pradesh, India Niftel Communication Full time

**Job Title: Customer Support Agent - Premium Process**

**Job Type
- Work from Office**

**Location-Lucknow**

**Employment Type: Full-Time**

**Shift: Rotational (24x7)**

**Salary: ₹18,000 to ₹25,000 per month**

**Eligibility Criteria**:

- Graduate in any discipline from a recognized institution
- Minimum 1 year of experience in a premium chat support process
- Proficient in written and spoken English
- Must successfully clear the Versant Level 6 Assessment (Language and Communication Test)
- Familiarity with CRM tools and chat support platforms
- Ability to work effectively under pressure in a fast-paced, customer-centric environment

**Key Responsibilities**:

- Provide prompt and efficient real-time chat support to customers, assisting with:

- Order status and tracking
- Delivery issues
- Cancellations and refunds
- General inquiries and account-related concerns
- Collaborate with delivery partners, restaurants, and store teams to ensure timely
- resolution of issues
- Demonstrate empathy, professionalism, and a solution-oriented approach in every
- interaction
- Maintain high levels of customer satisfaction and build trust through effective
- communication
- Adhere to internal quality standards, response time metrics, and performance
- KPIs
- Keep detailed and accurate records of customer interactions in the CRM system
- Stay updated with product knowledge, company policies, and service updates

**Contact**:
For more details, please contact **HR Alviya at 8810706413.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Work Location: In person



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