Customer Service Representative

8 hours ago

Mall Lucknow Uttar Pradesh, India 2GO Group, Inc Full time

Rank and file
- 2GO Express
- Retail
- SM Mall of Asia

**Summary**:
The **Customer Service Representative** is responsible for transaction processing in designated 2GO retail outlets. Transactions include but is not limited to travel ticket booking and issuance, acceptance of documents / parcels / cargo for delivery and shipment, and other related services offered in 2GO outlets.

**Duties and Responsibilities**:

- Ensure proper execution of transactions at the outlet for identified services.
- Implement Retail designated processes related to ensuring clean and well operating outlet (e.g. cleanliness functions, proper files / reports, proper display of selling materials, etc.).
- Extend proper customer service and conduct selling / marketing activities as may be assigned. Prepare, conduct, and deliver other administrative functions needed (e.g. report filing and submissions, safekeep and security of accepted package and funds, etc.).
- Provide regular and ad Hoc report and assist in Business Development, direction and execution Accurate execution of all transactions to valuable clients.

**Job Qualifications**:

- Must be a Graduate of **Business Administration**, **Marketing, Management**.
- Minimum of **2 years’ work experience in frontline selling / retail.**:

- Fresh Grads are welcome to send their CV

**Skills and Competencies Requirements**:

- Transaction Processing
- Attention to Detail
- Proper Communication
- Customer Service
- Administrative Skills
- Selling and Marketing

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