Customer Service Representative

7 days ago

Lucknow Uttar Pradesh, India VORTEX SOLAR ENERGY PVT LTD Full time

**Company**: Vortex Solar Energy Pvt Ltd
**Position**: Customer Service Executive
**Location**: [Your Location]
**Department**: Customer Support / Operations
**Reports To**: Customer Service Manager / Operations Head

**Role Overview**

**Key Responsibilities**
- Provide information related to solar plant installation, MNRE subsidy scheme, net-metering, and service support.
- Register and track customer complaints/service requests in the CRM system.
- Coordinate with the **technical, installation, and sales teams** for timely resolution.
- Guide customers on documentation, approvals, and subsidy claim process.
- Follow up with customers to ensure queries/complaints are resolved satisfactorily.
- Maintain accurate records of customer interactions and feedback.
- Escalate complex issues to the concerned department/manager.
- Support in AMC (Annual Maintenance Contract) and after-sales service processes.
- Contribute to improving customer experience and retention.

**Required Skills & Competencies**
- Strong communication skills in **Hindi & English** (regional language is a plus).
- Good understanding of customer service practices and complaint handling.
- Knowledge of **solar energy systems, net-metering, and MNRE subsidy process** preferred.
- Ability to multitask, stay calm under pressure, and resolve issues efficiently.
- Positive attitude, patience, and professionalism while interacting with customers.

**Qualifications & Experience**
- Minimum: Graduate / Diploma (preferably in Electrical, Mechanical, or related field).
- 0-2 years of customer service experience (Freshers with good communication skills may apply).
- Prior experience in **solar/renewable energy industry** will be an added advantage.

**Salary & Benefits**
- Salary: ₹8000 to 12000 per month] + Incentives (based on performance)

**Job Types**: Full-time, Permanent

Pay: ₹8,724.22 - ₹10,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9682220106

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