Customer Service Representative

23 hours ago


Lucknow Uttar Pradesh, India Vedant Fashions Pvt LTD (Manyavar), Bhavya kapur makeup Academy Full time

**Customer Support Executive Responsibilities: (Only females - Fresher may also apply)**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Computer proficiency - Excel, Word, PowerPoint.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1 -2 years experience.
- Excellent interpersonal and written and oral communication skills.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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