Automotive Customer Service Representative

2 days ago

Lucknow Uttar Pradesh, India Bright 4 wheel Sales Pvt. Ltd Full time

**Full job description**

**Automotive Customer Service Representative - Essential Duties**
- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
- Introduces customers to service and parts personnel, indicating shop location and hours of operation.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Develops and monitors the results of a dealership customer service questionnaire.
- Stays abreast of upcoming community events and considers ways in which the dealership might participate.
- Coordinates special dealership events, promotions, and seminars.
- Implements customer satisfaction programs.
- Strives for high ranking on manufacturer surveys. Monitors results frequently.
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
- Acts as a contact person for any special projects regarding dealership improvements.
- Assists service customers during the morning service rush, when possible.
- Maintains a professional appearance.
- Other tasks as assigned

**Automotive Customer Service Representative - Education and/or Experience**
- Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Four to ten years related experience and/or training; or equivalent combination of education and experience.

Work Location:Lucknow

Waikin Interview on date-02-09-2024

Maruti Suzuki ARENA (Bright 4 Wheel)

Address: 11, CP - 6, Tedhi Pulia Ring Rd, near Mini Stadium, Sanjay Vihar,

Vikas Nagar, Lucknow, Uttar Pradesh 226022

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

Expected Start Date: 02/09/2024

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