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Desktop Support Officer

2 weeks ago


Sahibabad Ghaziabad Uttar Pradesh, India Espion Infotech Pvt. Ltd. Full time

**About the Role**
We are hiring a Printer Support Technician for night shift to handle transferred calls from USA & Canada customers. The technician will assist with new printer setup and resolve technical issues. This is a pure technical support role, no sales or cold calling involved.

**Key Responsibilities**
- Take transferred customer calls for technical support.
- Perform new printer setup including:

- Driver/software installation
- Wi-Fi/network configuration
- First-time usage guidance
- Troubleshoot common printer problems such as:

- Printer offline / not printing
- Paper jam & hardware issues
- Connectivity & driver errors
- Guide customers step by step in simple, clear English.
- Maintain logs of issues and resolutions.
- Escalate complex cases when required.

**Requirements**:

- Prior experience in printer setup & support (HP, Canon, Epson, Brother preferred).
- Strong troubleshooting skills in drivers, connectivity, and hardware.
- Average English communication skills, enough to explain solutions to US/Canada customers.
- Willing to work in night shift (US timings).
- Calm, problem-solving approach.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person