Desktop Support Engineer

3 weeks ago

Kanpur Uttar Pradesh, India Acura solutions Full time

As discussed we are looking to hire 4 Desktop Support Engineers for the roles of Associate System Engineer Level 3 or System Engineer Grade 1 Level 4 Please find the detailed below for your reference Kindly review and share it with the HR team to initiate the hiring process Job Summary We are seeking Desktop Support Engineers to provide technical assistance troubleshooting and end-user support The role involves managing hardware software and network-related issues for desktops laptops and associated systems The ideal candidate should possess strong problem-solving abilities excellent communication skills and experience supporting enterprise IT infrastructure particularly in endpoint management Key Responsibilities Perform advanced Linux system administration including user and permission management shell scripting package management and log analysis Manage user accounts access controls and permissions in Active Directory and other enterprise IT systems Implement and manage Group Policies and Role-Based Access Control RBAC for secure and efficient user access Conduct system hardening and ensure compliance with Security Technical Implementation Guides STIGs and other security benchmarks Troubleshoot issues related to application installations system configurations hardening and OS-level restrictions Handle configuration management vulnerability patching and timely deployment of system updates Diagnose and resolve network issues including wired wireless connectivity IP DNS conflicts DHCP errors VPN access and firewall proxy-related restrictions Qualifications Bachelor s degree in Information Technology Computer Science or a related field 2 - 4 years of experience in desktop or IT support roles Proficiency in Linux Unix and Windows administration Hands-on experience with troubleshooting hardware software issues and network connectivity Good understanding of Active Directory Group Policy RBAC and IT security practices Familiarity with automation tools and configuration management processes Travel Anywhere in India

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