Senior Systems Management Analyst

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities Come make an impact on the communities we serve as you help us advance health equity on a global scale Join us to start Caring Connecting Growing together As a Windows Endpoint Engineer you will be responsible for analyzing business requirements performing options analysis ensuring quality alignment of designs and you will demonstrate and apply knowledge of enterprise endpoint architecture and standards You will also be responsible for the development communication and implementation of the organization s technology endpoints and the components required to support endpoints You will investigate systemic issues that negatively affect the end user experience and implementation solutions that increase productivity and lower the total cost of ownership of the end user computing environmentPrimary Responsibilities Desktop Management Oversee the deployment configuration and maintenance of Windows desktop environments Troubleshooting Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently DEX Expertise Utilize your deep understanding of Desktop Experience DEX to enhance user productivity and satisfaction System Upgrades Plan and execute system upgrades patches and updates to ensure optimal performance and security Automation Develop and implement automation scripts to streamline desktop management tasks Documentation Maintain comprehensive documentation of desktop configurations processes and procedures Collaboration Work closely with other IT teams to ensure seamless integration and support of desktop systems User Support Provide expert-level support to end-users addressing their technical concerns and training them on best practices Comply with the terms and conditions of the employment contract company policies and procedures and any and all directives such as but not limited to transfer and or re-assignment to different work locations change in teams and or work shifts policies in regards to flexibility of work benefits and or work environment alternative work arrangements and other decisions that may arise due to the changing business environment The Company may adopt vary or rescind these policies and directives in its absolute discretion and without any limitation implied or otherwise on its ability to do so Required Qualifications Bachelors degree or equivalent degree 4 years of experience in Windows desktop engineering or a related field Automation Experience with scripting languages such as PowerShell for automation DEX Knowledge Solid background in Desktop Experience DEX tools to measure endpoint performance correlate issues with changes and user experience optimization Knowledge of operating system level logging Technical Skills Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices Experience creating and deploying Windows Images Proficiency in Windows OS Active Directory Entra Group Policy Conditional Access and desktop virtualization technologies Analytical Skills Proven excellent problem-solving skills with a focus on root cause analysis and resolution Communication Proven solid verbal and written communication skills Preferred Qualifications Experience working in a Microsoft centric environment O365 M365 Experience working in a large endpoint environment over 50k Experience working in a highly regulated industry i e Insurance Healthcare Banking At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission