Senior Analyst
3 weeks ago
Designation SENIOR ANALYST No of Positions 1 Experience 0-2 5 Years Skill Primary DWP-USS-SERVICE DESK Qualification B-Tech Posting IT Analyst 1st line technical support Role responsibilities and skill sets Provide hardware software network problem diagnosis resolution via telephone for customer s end users Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware software network problem resolution Administer and provide User Access and Exit controls Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions Work closely with helpdesk peers in cross-training development implementation of operational excellence procedures and fostering teamwork Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments Willing to participate in on the job and commercial training designed to enhance skills and support capabilities Troubleshooting mobile devices knowledge of AirWatch Mobile Iron Blackberry Good for Enterprise is a plus Willing to work in different shifts and national holidays as required by Operations Technical Requirements Windows Operating systems Clients Windows8 Windows7 Windows 10 Servers Windows 2008 Windows 2003 Windows 2000 Remote desktop connectivity applications TeamViewer LiveMeeting Windows Remote Assistance Knowledge of Lync and OCS MS Office Suite MS-Word MS-Excel MS-PowerPoint MS-Outlook Internet browsers e g Explorer Chrome Firefox Anti-virus and firewall software PC Hardware knowledge o Desktop o Laptop o Peripheral devices printers scanners Mobile devices and OS iOS Android Windows PC Hardware knowledge Eligibility Criteria Fluent in Respective language B2 level and above 1 To adhere to quality standards voice and accent Tech Monitoring regulatory requirements and company policies 2 To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time AHT rejected resolutions Reopen Cases 3 To maintain high login Efficiency Availability for customers 4 To provide level 1 remote desktop support to resolve tickets provide hardware software network problem diagnosis resolution via telephone email chat within agreed SLA of ticket volume and time 5 To update worklogs and follow shift escalation process to escalate complex problem to appropriate support specialists route problems to 2nd and 3rd level IT support staff as the case be 6 Work on value adding activities such Knowledge base update self development
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Senior Workplace Analyst
2 weeks ago
Noida, Uttar Pradesh, India Pearson Full timeJob Category Enterprise About the Company Pearson is a global education company that helps people around the world to make progress in their lives through learning With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services we help people to learn whatever wherever and however they choose...
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Noida, Uttar Pradesh, India Michael Page Full timeWe re seeking a strategic Senior Business Analyst to drive innovation through system research and impact evaluation The ideal candidate excels in planning communication and delivering forward-thinking digital solutions Collaborate closely with senior leadership e g C-suite executives Directors to understand their strategic goals key performance indicators...
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Ip Renewals Analyst
3 weeks ago
Noida, Uttar Pradesh, India Clarivate Full timeWe are looking for an IP Renewals Analyst to join our highly regarded Global Operations team at Clarivate Noida This is an amazing opportunity to work with a global team which is required for successful renewal of clients IP rights The team consists of 15-20 colleagues and reports to the Senior Manager Operations We have a great skill set in the team and we...
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Senior Workplace Analyst
2 weeks ago
Noida, Uttar Pradesh, India Pearson Full timeAbout the CompanyPearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now...
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Senior Workplace Analyst
6 days ago
Noida, India Pearson Full timeThis job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the Company Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines...
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uttar pradesh, India HCLTech Full timeHiring for R2R experience candidates. Job Location: Noida Designation: Senior Analyst/Lead Analyst Years of experience: 4 to 8 years Notice Period: Immediate to 30days Shift: Should be willing to work in US Shifts 5 days work from office Date of interview: 19th Sep'25 till 20th Sep'25 Timing: 10am to 2pm Interested candidates walkin on below venue. Venue:...
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Senior Business Analyst
1 day ago
Noida, Uttar Pradesh, India Iris Software Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSenior - Business Analyst We're Hiring: Senior - Business Analyst | Experience as Business Analyst, delivering projects using the agile methodology for Risk (preferably Credit Risk in Investment or Corporate Banking) Experience: 7 years (BA Credit Risk) Key Responsibilities:Relevant experience in Business Analyst role delivering projects using...
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Senior Healthcare Research
2 days ago
Noida, Uttar Pradesh, India Clarivate Full timeWe are looking for a Senior Analyst to join our CNS Ophthalmology team in Noida India This role presents an exciting opportunity to lead and contribute to comprehensive market research initiatives including both primary and secondary research while conducting competitive analysis clinical trial assessments forecasting and insight generation It also involves...
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Senior Analyst
7 days ago
Noida, Uttar Pradesh, India 2A Company Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description2A Company is a leading Real Estate Investment Firm providing comprehensive end-to-end services in private equity, investment advisory, asset management, mergers and acquisitions, and specialized funding. Our focus is on adapting to the changing needs of clients to offer a complete suite of real estate services under one roof, ensuring...
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Senior Sales Analyst
6 days ago
Noida, Uttar Pradesh, India 2A Company Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCompany Description2A Company is a Real Estate Investment Firm providing comprehensive services in raising private equity, investment advisory, asset management, mergers and acquisitions, and specialized funding. Our focus is on addressing the changing needs of clients and offering all real estate services under one roof, with a commitment to deliver on...
