Senior Analyst

23 hours ago

Noida Uttar Pradesh, India HCLTech Full time

Designation SENIOR ANALYST No of Positions 1 Experience 0-2 5 Years Skill Primary DWP-USS-SERVICE DESK Qualification B-Tech Posting IT Analyst 1st line technical support Role responsibilities and skill sets Provide hardware software network problem diagnosis resolution via telephone for customer s end users Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware software network problem resolution Administer and provide User Access and Exit controls Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions Work closely with helpdesk peers in cross-training development implementation of operational excellence procedures and fostering teamwork Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments Willing to participate in on the job and commercial training designed to enhance skills and support capabilities Troubleshooting mobile devices knowledge of AirWatch Mobile Iron Blackberry Good for Enterprise is a plus Willing to work in different shifts and national holidays as required by Operations Technical Requirements Windows Operating systems Clients Windows8 Windows7 Windows 10 Servers Windows 2008 Windows 2003 Windows 2000 Remote desktop connectivity applications TeamViewer LiveMeeting Windows Remote Assistance Knowledge of Lync and OCS MS Office Suite MS-Word MS-Excel MS-PowerPoint MS-Outlook Internet browsers e g Explorer Chrome Firefox Anti-virus and firewall software PC Hardware knowledge o Desktop o Laptop o Peripheral devices printers scanners Mobile devices and OS iOS Android Windows PC Hardware knowledge Eligibility Criteria Fluent in Respective language B2 level and above 1 To adhere to quality standards voice and accent Tech Monitoring regulatory requirements and company policies 2 To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time AHT rejected resolutions Reopen Cases 3 To maintain high login Efficiency Availability for customers 4 To provide level 1 remote desktop support to resolve tickets provide hardware software network problem diagnosis resolution via telephone email chat within agreed SLA of ticket volume and time 5 To update worklogs and follow shift escalation process to escalate complex problem to appropriate support specialists route problems to 2nd and 3rd level IT support staff as the case be 6 Work on value adding activities such Knowledge base update self development

  • Senior Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Designation Senior Analyst No of Positions 3 Skill Primary Domain Competencies BSERV -BFSI-FC - Sanction Screening Job Family Delivery Operations Non-Voice Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI ...

  • Ip Renewals Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Clarivate Full time

    We are looking for an IP Renewals Analyst to join our highly regarded Global Operations team at Clarivate Noida This is an amazing opportunity to work with a global team which is required for successful renewal of clients IP rights The team consists of 15-20 colleagues and reports to the Senior Manager Operations We have a great skill set in the team...

  • Ip Renewals Analyst

    3 days ago

    Noida, Uttar Pradesh, India Clarivate Full time

    We are looking for an IP Renewals Analyst to join our highly regarded Global Operations team at Clarivate Noida This is an amazing opportunity to work with a global team which is required for successful renewal of clients IP rights The team consists of 15-20 colleagues and reports to the Senior Manager Operations We have a great skill set in the team and we...

  • Mega Walk-in Drive For R2R || Senior Analyst/Lead Analyst @ Noida

    5 days ago

    uttar pradesh, India HCLTech Full time

    Hiring for R2R experience candidates. Job Location: Noida Designation: Senior Analyst/Lead Analyst Years of experience: 4 to 8 years Notice Period: Immediate to 30days Shift: Should be willing to work in US Shifts 5 days work from office Date of interview: 19th Sep'25 till 20th Sep'25 Timing: 10am to 2pm Interested candidates walkin on below venue. Venue:...

  • Senior Business Analyst

    2 days ago

    Noida, Uttar Pradesh, India Iris Software Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior - Business Analyst We're Hiring: Senior - Business Analyst | Experience as Business Analyst, delivering projects using the agile methodology for Risk (preferably Credit Risk in Investment or Corporate Banking) Experience: 7 years (BA Credit Risk) Key Responsibilities:Relevant experience in Business Analyst role delivering projects using...

  • Systems Integration Senior Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID 324040NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Systems Integration Senior Analyst to join our team in Ban Hyd Chn Gur Noida Karnxc4x81taka IN-KA India IN 5 years...

  • ▷ (Apply in 3 Minutes) Senior Data Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Hexagon Geosystems Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve the website s performance as well...

  • Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India 2A Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description2A Company is a leading Real Estate Investment Firm providing comprehensive end-to-end services in private equity, investment advisory, asset management, mergers and acquisitions, and specialized funding. Our focus is on adapting to the changing needs of clients to offer a complete suite of real estate services under one roof, ensuring...

  • Sales Ops Analyst Ii

    1 week ago

    Noida, Uttar Pradesh, India Varite Full time

    Company Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and...

  • Helpdesk Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID 325681NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Analyst - Spanish to join our team in Noida Uttar Pradesh IN-UP India IN Knowledge of...