Desktop Support Engnner

2 days ago

Noida Sector Noida Uttar Pradesh, India Raghav IT Solution Services OPC Pvt. Ltd Full time

**Key Responsibilities**:

- Provide **desktop, laptop, and peripheral support** for internal staff.
- Install, configure, and troubleshoot **hardware and software** systems, including operating systems (Windows, macOS, Linux), office suites, and proprietary software.
- Diagnose and resolve **technical issues** related to computers, printers, scanners, mobile devices, and other office equipment.
- Respond to **helpdesk tickets** and provide timely resolution or escalation to higher-level support teams as necessary.
- Assist with **user account management**, including password resets, permissions management, and software installation.
- Perform **regular software updates and patching** to ensure systems are secure and up-to-date.
- Monitor network connectivity and ensure proper integration of devices with the network (including VPNs, Wi-Fi, and Ethernet).
- Provide **remote desktop support** for users working from remote locations.
- Document and maintain a knowledge base of common technical issues and resolutions.
- Work closely with the IT team to **resolve systemic issues** and implement preventive measures to avoid future problems.
- Assist in **asset management**, including the tracking and inventory of hardware and software.
- Provide **training and guidance** to users on basic IT tools and troubleshooting techniques.

**Requirements**:

- **Experience**: 3+ years of experience in desktop support, IT support, or related field.
- **Education**: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- **Technical Skills**:

- Strong knowledge of **Windows OS** (Windows 7, 8, 10, and 11), **macOS**, and **Linux**.
- Experience with **Active Directory** and **Exchange**.
- Basic understanding of **networking protocols** (TCP/IP, DNS, DHCP, VPN).
- Familiar with **remote desktop tools** (TeamViewer, Remote Desktop, etc.).
- Ability to troubleshoot hardware components (desktops, laptops, printers, etc.).
- **Problem-solving** skills and a proactive approach to IT issues.
- Strong **communication skills** and the ability to explain technical information to non-technical users.
- Ability to work **independently** and in a team-oriented environment.
- Willingness to **work flexible hours** to accommodate user needs.

**Preferred**:

- Certifications such as **CompTIA A+**, **ITIL**, **Microsoft Certified IT Professional (MCITP)**, or **Microsoft Certified Solutions Associate (MCSA)**.
- Familiarity with **macOS** and mobile device management (MDM) systems.
- Experience with **networking devices** (routers, switches, firewalls).

**Work Environment**:

- Office environment with occasional **onsite support** required.
- May involve occasional **evening or weekend work** for system upgrades or support during critical times.

Pay: ₹20,939.88 - ₹24,192.93 per month

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Desktop administration: 2 years (required)

**Language**:

- English (required)

**Location**:

- Noida Sector 16, Noida, Uttar Pradesh (required)

Work Location: In person

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