
Desktop Support Officer
3 weeks ago
About the Role
We are hiring a Printer Support Technician for night shift to handle transferred calls from USA & Canada customers. The technician will assist with new printer setup and resolve technical issues. This is a pure technical support role , no sales or cold calling involved.
Key Responsibilities
- Take transferred customer calls for technical support.
- Perform new printer setup including:
- Driver/software installation
- Wi-Fi/network configuration
- First-time usage guidance
- Troubleshoot common printer problems such as:
- Printer offline / not printing
- Paper jam & hardware issues
- Connectivity & driver errors
- Guide customers step by step in simple, clear English.
- Maintain logs of issues and resolutions.
- Escalate complex cases when required.
Requirements
- Prior experience in printer setup & support (HP, Canon, Epson, Brother preferred).
- Strong troubleshooting skills in drivers, connectivity, and hardware.
- Average English communication skills, enough to explain solutions to US/Canada customers.
- Willing to work in night shift (US timings).
- Calm, problem-solving approach.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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