Desktop Support Officer

4 days ago


Sahibabad, Uttar Pradesh, India Espion Infotech Pvt. Ltd. Full time ₹ 2,40,000 per year

About the Role

We are hiring a Printer Support Technician for night shift to handle transferred calls from USA & Canada customers. The technician will assist with new printer setup and resolve technical issues. This is a pure technical support role , no sales or cold calling involved.

Key Responsibilities

  • Take transferred customer calls for technical support.
  • Perform new printer setup including:
  • Driver/software installation
  • Wi-Fi/network configuration
  • First-time usage guidance
  • Troubleshoot common printer problems such as:
  • Printer offline / not printing
  • Paper jam & hardware issues
  • Connectivity & driver errors
  • Guide customers step by step in simple, clear English.
  • Maintain logs of issues and resolutions.
  • Escalate complex cases when required.

Requirements

  • Prior experience in printer setup & support (HP, Canon, Epson, Brother preferred).
  • Strong troubleshooting skills in drivers, connectivity, and hardware.
  • Average English communication skills, enough to explain solutions to US/Canada customers.
  • Willing to work in night shift (US timings).
  • Calm, problem-solving approach.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person



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