Customer Relationship Executive

2 days ago

Mumbai District Maharashtra, India Adinath Agencies Full time

**Profile Introduction**:
**Key Responsibilities**:

- Develop and maintain strong relationships with customers, providing personalized service from initial contact through to post-sale follow-up.
- Act as the primary point of contact for customers, addressing inquiries, concerns, and complaints in a timely and professional manner
- Implement strategies to improve the overall customer experience, including personalized communication and targeted follow-ups.
- Conduct regular customer satisfaction surveys and feedback sessions to identify areas for improvement and implement necessary changes.
- Design and execute customer loyalty programs, including special offers, discounts, and exclusive events to encourage repeat business and referrals.

**Profile Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field. Relevant certifications in customer service or sales management are a plus.
- Proven experience in a customer service or relationship management role, preferably within the automobile sales or retail industry.
- Experience in managing customer feedback, handling complaints, and implementing improvement strategies.
- Excellent communication and interpersonal skills, with the ability to build rapport and engage with customers effectively.
- Strong problem-solving skills and a proactive approach to resolving customer issues.
- Proficiency in CRM software and sales management tools.

Schedule:

- Day shift

Work Location: In person

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