Customer Relationship Manager

3 weeks ago

Navi Mumbai, India Insight Customer Call Solutions Ltd Full time

Roles and Responsibilities

  • Handle customer queries and concerns in a timely and professional manner, resolving issues promptly.
  • Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
  • Develop strong understanding of customers' needs and preferences to provide personalized solutions.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
  • Maintain accurate records of customer interactions using CRM software.

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