Hiring Customer Relationship Manager @

7 days ago

Navi Mumbai, India ICICI Lombard Full time

Hiring Customer Relationship Manager for ICICI Lombard contact center @ Vashi Office

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**

  • Designation: - Customer Relationship Manager

  • Role: - Handling inbound calls (Customer Service)

  • Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.

  • Week-Off: - 5 Days working 2 days rotational off

  • Job Description: -

  • Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.

  • Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.

  • Understanding multiple products and processes.

  • Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

  • Role & Responsibilities: -

  • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.

  • Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

  • Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.

  • Ability to understand and handle irate customers

  • Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.

  • Ability to achieve stretched targets and able to manage the organization standards.

  • Maintain Superior quality service by following organization standards

  • Skills Require: -

  • Graduate Mandatory

  • Good Communication in English

  • Age: 20-30

  • Open for voice process

Interested candidate can contact on below mention contact details -

Sakshi Koli /

Regards,

Human Resource

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