Customer Support Executive
6 days ago
**Responsibilities**:
- **Customer Interaction**:
- Respond to customer inquiries via phone promptly and professionally.
- Assist customers in navigating our products/services and provide relevant information.
- Resolve customer issues, concerns, and complaints with empathy and efficiency.
- **Order Management**:
- Work closely with other departments to ensure seamless order fulfillment.
- **Product Knowledge**:
- Develop a deep understanding of our products/services to provide accurate information and recommendations to customers.
- Stay informed about product updates, features, and promotions.
- **Communication**:
- Maintain clear and concise communication with customers and internal teams.
- Collaborate with team members to address complex customer issues.
- **Documentation**:
- Keep detailed records of customer interactions and transactions.
- Provide feedback to the management team regarding common customer issues and trends.
Pay: ₹20,000.00 - ₹35,000.00 per month
Ability to commute/relocate:
- DLF Ph-III, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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