Training Officer

2 days ago

Civil Lines Jaipur Rajasthan, India Brown sugar Full time

Trainer - F&B Industry

**Position Summary**:
The Trainer is responsible for designing, implementing, and evaluating training programs to enhance the skills, knowledge, and performance of employees in the Outlets/Stores. This role ensures that all staff members are well-equipped to provide exceptional customer service, adhere to operational standards, and maintain the brand's reputation.

**Key Responsibilities**:

- **Training Design and Delivery**:

- Develop and deliver training programs for front-of-house (FOH) and back-of-house (BOH) staff, including service etiquette, product knowledge, and operational procedures.
- Conduct onboarding sessions for new hires to familiarize them with company policies, culture, and expectations.
- **Skill Development**:

- Train employees on customer service excellence, upselling techniques, and communication skills.
- Organize workshops for culinary skills, safety protocols, and hygiene standards.
- **Standard Operating Procedures (SOPs)**:

- Ensure staff understands and adheres to SOPs related to food preparation, serving, and customer handling.
- Conduct regular refresher sessions to reinforce company standards.
- **Performance Evaluation**:

- Assess training effectiveness through employee performance reviews, feedback, and customer satisfaction metrics.
- Identify skill gaps and recommend targeted training programs to address deficiencies.
- **Compliance Training**:

- Provide mandatory training on food safety, workplace safety, and industry regulations (e.g., HACCP, local FSSAI guidelines).
- **Documentation and Reporting**:

- Maintain training records, attendance, and feedback forms.
- Prepare and present reports on training outcomes and employee progress to management.
- **Collaboration**:

- Work closely with managers and team leaders to align training programs with business goals.
- Participate in menu tastings and product launches to stay updated on offerings.

**Key Result Areas (KRAs)**:

- **Employee Performance Metrics**:

- Improvement in customer satisfaction scores.
- Increase in sales from upselling or repeat business.
- **Training Effectiveness**:

- Percentage of employees achieving certification in required areas (e.g., food safety).
- Reduction in operational errors or customer complaints post-training.
- **Employee Retention**:

- Retention rate improvement among newly trained staff.
- **Compliance and Standards**:

- Adherence to hygiene and safety regulations across all outlets.
- Audits showing 100% compliance with SOPs.
- **Training Coverage**:

- Number of employees trained per quarter.
- Frequency and variety of training sessions conducted.
- **Feedback and Engagement**:

- Positive feedback from staff on training sessions.
- Increased employee participation in training and development initiatives.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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