Unit Manager

City Cities Jaipur Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 12-Aug-2025 Job ID 11054 Description and Requirements - GOSC Training Team Lead Position Summary GOSC Training team is accountable for the overall Training delivery and governance along with other strategic learning initiatives that impact the enterprise The Unit Manager will be responsible to design and deliver learning solution training support on various aspects including Process Training Communication Technical Skills and inducing new strategies in the systems Job Responsibilities Responsible for Planning Scheduling Execution and governing Training practices Manage entire NH Process Certification Preprocess Compliance Training Learning Curve Teach back etc Ensuring effective Knowledge Transfer during Migrations - Training Material Training Methodology Monitoring Progress find solutions Provide training solutions to Migrations Ops partners for effective training documentation performance evaluation capability building etc Conduct activities related to Training Needs Identification Analysis and Planning Refresher Training Methodology and Annual Monthly Training Calendar Partner with operation teams to address training needs review for effectiveness through planned review meetings Participate in and lead organizational initiatives like CMMI etc Create update and review Training documents including SOP Process maps TSDs Establish document governance model in assigned LOBs Mentor the Team Leaders and Process training team PKTs BPS Trainers SMEs for delivery effectiveness efficiency Responsible for the certification and productivity of new trainers SMEs Conduct training sessions on MS Excel Power BI TTT SOP Creation etc Knowledge Skills and Abilities Education Graduate or PG in any discipline Experience Minimum 12-14 years of overall work experience and 8-10 years of Training experience is required in shared services or ITES BPO KPO environment Knowledge and skills general and technical Technical skills - Should be proficient in Ms Office Analytical and Problem-Solving skills Highly proficient at PowerPoint including training content creation visualization data representation based on audience content formatting content in the form of a storyline etc Understanding of Power platform Power BI and Lean Six Sigma concepts will be a plus Understanding and work experience of CMMI will be a plus Soft Skills - Excellent Communication and Presentation skills Must be able to facilitate training sessions Ability to actively listen for explicit and implied meaning Ability to work both independently and as a team player Lead discussions and influence decisions during stakeholder meetings Flair to learn new skills technologies towards functional improvements Demonstrate willingness to take up new opportunities and challenging projects Other Requirements licenses certifications specialized training - if required TTT or training related certification Instructional Design Certification will be a plus Working Relationships Internal Contacts and purpose of relationship Be able to demonstrate complete ownership accountability of tasks assigned Ability to represent function and have strong stakeholder management required for various training or knowledge transfer related interactions Ability to communicate manage global audience stakeholders Must be flexible to mirror overlap US Daytime work hours External Contacts and purpose of relationship - If Applicable SME seniors at stateside for further guidance support Different lines of businesses as required for follow-up work for closure of open delayed milestone tasks About MetLife Recognized on Fortune magazine s list of the 2025 World s Most Admired Companies and Fortune World s 25 Best Workplaces TM for 2024 MetLife through its subsidiaries and affiliates is one of the world s leading financial services companies providing insurance annuities employee benefits and asset management to individual and institutional customers With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future United by purpose and guided by empathy we re inspired to transform the next century in financial services At MetLife it s Join us