Restaurant Captain

2 days ago

Kolkata West Bengal, India Paradigm Consultancy Full time

**WE ARE HIRING**

Designation : - Restaurant Captain

Location - Kolkata West Bengal

Salary : 15,000 to 25,000 Per Month. + Food And Accommodation

Education - Diploma or Degree in hotel management

Experience
- Total Experience - 5 Years in Hospitality industry
- Minimum Experience - 2 to 3 Years as a Restaurant Captain / Sr. Steward

Eligibility - Only Male

We are seeking a skilled and experienced Restaurant Captain to lead our front-of-house team and ensure the highest level of service delivery to our guests. As a Restaurant Captain, you will be responsible for supervising and coordinating the activities of the dining room staff, maintaining service standards, and enhancing the overall dining experience for our patrons.

**Key Responsibilities**:

- **Guest Relations**:

- Welcome guests warmly upon arrival, escort them to their tables, and ensure their comfort throughout their dining experience.
- Anticipate guest needs and preferences, providing personalized recommendations and ensuring prompt and attentive service.
- Address guest concerns and complaints promptly and effectively, striving to resolve issues to the guest's satisfaction.
- **Staff Supervision and Training**:

- Supervise and mentor dining room staff, including servers, hosts/hostesses, and bussers, providing guidance and support to ensure exceptional performance.
- Conduct pre-shift meetings to communicate service expectations, menu updates, and special instructions to the team.
- Provide ongoing training and development opportunities to enhance staff skills and knowledge of service standards.
- **Service Coordination**:

- Coordinate with kitchen and bar staff to ensure timely and accurate delivery of food and beverages to guests.
- Monitor dining room activity and allocate staff resources effectively to maintain smooth and efficient service flow.
- Assist in expediting orders during peak hours and ensure proper table turnover to maximize seating capacity.
- **Quality Control**:

- Conduct regular inspections of the dining room and guest areas to ensure cleanliness, organization, and adherence to sanitation standards.
- Monitor food and beverage quality and presentation, addressing any issues with kitchen or bar staff as needed.
- Uphold restaurant standards for table settings, décor, and ambiance to create a welcoming and visually appealing environment.

**REQUIRMENTS**:

- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team to deliver exceptional service.
- Strong knowledge of food and beverage service techniques, including wine service and menu pairing.
- Exceptional communication and problem-solving abilities, with a customer-focused approach to service delivery.
- Language: English, Hindi

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

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