Customer Support Associate
2 weeks ago
skills**Job description**
Paisa Wapas is hiring for a Customer Support Associate
Location: HSR Layout, Bengaluru
Experience: 1-2 years
**Responsibilities and Duties**
- Help in improving processes to optimise the better customer experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintaining records of customer interactions.
- Manage key operational metrics on Service delivery, TAT management.
- Follow communication procedures, guidelines and policies.
- Appropriate and timely follow-ups for issue /complaint resolution wherever required.
- Identifying and assessing customer's needs to achieve satisfaction
- Escalate unresolved queries to respective departments for accurate redressal.
**Required Experience, Skills and Qualifications**
- Excellent verbal and written **Hindi and English** communications skills.
- Telgu and Tamil Proficiency would be an added advantage.
- Willing to learn new things and pro-activeness.
- Immediate joiners are preferred.
- Ability to work in a fast-paced metric-driven environment with proficient multitasking
**Job Types**: Full-time, Permanent
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- What is current CTC?
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Telugu (preferred)
- Hindi (required)
Ability to Commute:
- Bangalore, Karnataka (required)
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