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Customer Experience Assistant

3 weeks ago

Ghatkopar Mumbai Maharashtra, India Bharti Jewellers Pvt. Ltd. Full time

**Experience**:
Proven experience in the jewelry or luxury goods industry.A track record of meeting or exceeding sales targets.

**Age Bracket**:
25-45 years

**Working Time**:
10:45am-9:00pm

**Working Days**:
Tuesday-Sunday (Monday weekly off)

**Benefits**:
ESIC, PF, Traveling allowance, Diwali Bonus(after one year of joining)

Customer Service Excellence
- Ensure high-quality customer service to enhance satisfaction and loyalty.

Issue Resolution
- Address and resolve customer complaints and issues promptly and effectively.

Product Knowledge
- Maintain comprehensive knowledge of products and services.

Sales Support
- Assist customers with product selections and upselling to meet sales targets.

Store Ambiance
- Ensure the store environment is clean, organized, and welcoming for customers.

Customer Engagement
- Foster positive relationships and encourage repeat business through personalized interactions.

Training and Development

Feedback Implementation
- Collect and act on customer feedback to improve the overall shopping experience.Implementation of feedback-driven changes, feedback follow-up.

**Benefits**:

- Commuter assistance
- Flexible schedule
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person