Customer Experience Support Agent

5 days ago

Ghatkopar Mumbai Maharashtra, India Webbizzare Full time

Comm Skills - Fluent in speaking English and Hindi. Marath is an added advantage.

Key Responsibilities:

- Customer Support: Respond to customer inquiries via multiple channels

(chats & Phone) in a timely and professional manner.
- Issue Resolution: Identify, and resolve customer concerns, whether related

to products, services, or account-related issues, ensuring high-quality

solutions.
- Product Knowledge: Maintain a thorough understanding of company

products, services, and policies to provide accurate information and

assistance to customers.
- Customer Feedback: Collect, document, and share customer feedback with

relevant departments to improve service quality and customer satisfaction.
- Data Entry & Reporting: Log customer interactions in the CRM system and

ensure all information is up-to-date and accurate. Assist in tracking support

trends and reporting metrics.
- Collaboration: Work closely with other departments (e.g., Sales, Technical

Support, Marketing) to resolve issues and improve the customer experience.
- Customer Advocacy: Act as the voice of the customer within the company,

suggesting improvements or changes based on customer feedback and

observations.
- Escalations: Manage customer escalations effectively, ensuring a prompt

resolution while maintaining a positive relationship with the customer.
- Outbound Calling : Open to calling customers / Partners proactively for

various information and follow-up.

Skills & Qualifications:

- Experience: 6months-2 years in customer service, support, or a related field

preferred. Experience in E-Commerce background preferred.
- Communication: Excellent verbal and written communication skills. Ability to

communicate complex information in a clear and friendly manner.
- Problem Solving: Strong analytical and troubleshooting skills with a

proactive approach to resolving customer issues.
- Customer-Focused: A positive, customer-first attitude with a passion for

delivering high-quality service and exceeding customer expectations.
- Technical Proficiency: Comfortable using CRM tools, support software, and

other communication platforms..
- Team Player: Ability to collaborate effectively with colleagues and cross
- functional teams to achieve goals.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with

changing priorities.

Additional Requirements:

- High school diploma or equivalent required; associate's degree or higher

preferred.
- Availability to work flexible hours, including evenings ( 7:00 AM - 9
- : 00 PM window ) and weekends.
- Bilingual skills (eg Marathi ) is a plus, depending on the customer base.

Interested Can contact at 9540247767

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- International voice process: 1 year (preferred)

Work Location: In person

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