Customer Care Executive
2 weeks ago
Comm Skills - Fluent in speaking English and Hindi. Marath is an added advantage. Key Responsibilities: - Customer Support: Respond to customer inquiries via multiple channels (chats & Phone) in a timely and professional manner. - Issue Resolution: Identify, and resolve customer concerns, whether related to products, services, or account-related issues, ensuring high-quality solutions. - Product Knowledge: Maintain a thorough understanding of company products, services, and policies to provide accurate information and assistance to customers. - Customer Feedback: Collect, document, and share customer feedback with relevant departments to improve service quality and customer satisfaction. - Data Entry & Reporting: Log customer interactions in the CRM system and ensure all information is up-to-date and accurate. Assist in tracking support trends and reporting metrics. - Collaboration: Work closely with other departments (e.g., Sales, Technical Support, Marketing) to resolve issues and improve the customer experience. - Customer Advocacy: Act as the voice of the customer within the company, suggesting improvements or changes based on customer feedback and observations. - Escalations: Manage customer escalations effectively, ensuring a prompt resolution while maintaining a positive relationship with the customer. - Outbound Calling : Open to calling customers / Partners proactively for various information and follow-up. Skills & Qualifications: - Experience: 6months-2 years in customer service, support, or a related field preferred. Experience in E-Commerce background preferred. - Communication: Excellent verbal and written communication skills. Ability to communicate complex information in a clear and friendly manner. - Problem Solving: Strong analytical and troubleshooting skills with a proactive approach to resolving customer issues. - Customer-Focused: A positive, customer-first attitude with a passion for delivering high-quality service and exceeding customer expectations. - Technical Proficiency: Comfortable using CRM tools, support software, and other communication platforms.. - Team Player: Ability to collaborate effectively with colleagues and cross - functional teams to achieve goals. - Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities. Additional Requirements: - High school diploma or equivalent required; associate's degree or higher preferred. - Availability to work flexible hours, including evenings ( 7:00 AM - 9 - : 00 PM window ) and weekends. - Bilingual skills (eg Marathi ) is a plus, depending on the customer base. Interested Can contact at 9540247767 Pay: Up to ₹300,000.00 per year **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Commission pay - Overtime pay - Performance bonus - Quarterly bonus - Shift allowance - Yearly bonus **Experience**: - International voice process: 1 year (preferred) Work Location: In person
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Customer Care Executive
1 week ago
Borivali, Mumbai, Maharashtra, India Portal HR Plus Full time**Dear All** Greetings !!! **Urgent Opening for Customer Care Executive in Leading Retail company in Mumbai** Position Name : Customer Care Executive Qualification : Any Experience : 2+ years Gender : Male Only Industry : Retail / Building Material Location : Mumbai Salary : Negotiable **Roles & Responsibilities**: As a customer care executive,...
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Customer Care Executive
1 week ago
Bandra, Mumbai, Maharashtra, India Nakshatra Skill Development Campus PVT.LTD Full timePost: Customer Care Executive Location: Mumbai **Salary**: from 12000 to 25000 Experience: 1 - 5 years **Job Description**: Customer Care Executive / BPO Experience Required SKILLS FLUENT ENGLISH COMMUNICATION Work Location: In person
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Customer Care Executive
1 week ago
Bandra, Mumbai, Maharashtra, India Nakshatra Skill Development Campus PVT.LTD Full timePost: CUSTOMER CARE EXECUTIVE Location: Mumbai **Salary**: Depends on experience Experience: 1 - 5 years **Job Description**: CUSTOMER CARE EXEPRIENCE/BPO EXPERIENCE REQUIRED SKILLS FLUENT ENGLISH COMMUNICATION Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person
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Customer Care Executive
2 weeks ago
Mumbai, Maharashtra, India Arting Digital Private Limited Full time**Position Title: Customer care executive** **CTC:18-25K** **Location:Mumbai** **Working Mode:(On side)** **Primary skills:Communication skills.** **qualification:Any** **Roles and Responsibilities** social media - Monitoring customer feedback websites - Handling queries raised on social media platforms - Daily tracking and follow up of customer...
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Customer Care Executive
6 days ago
Mumbai, Maharashtra, India TriEdge Solutions Full timeJob Position: - Customer Care Executive Location:Mumbai Roles & Responsibilities: Coordination with client and keep the shipment in flow ,inbound and outbound calls. **Salary**: Up to ₹16,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: In person
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Customer Care Executive
1 week ago
Vidyavihar, Mumbai, Maharashtra, India GenXHire Services Private Limited Full timeJob Title/Designation: Customer Care Executive - POC Employment Type: Full Time, Permanent **Job Description**: Roles and Responsibilities - A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers with efficiency. - The only aim is to ensure customer satisfaction by...
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Customer Care Executive
4 days ago
Mumbai, Maharashtra, India Happy staffers Global Servicess Full time**Job Title**: Customer Care Executive **Location**: Mumbai **Working Days**: 5 Days (2 Rotational Offs) **Shift**: Night Shift **Salary**: Up to ₹35,000 (in-hand) **Requirements**: - Graduation mandatory - Minimum 1 year of relevant customer service experience - Strong communication skills. Pay: ₹20,000.00 - ₹35,000.00 per month Application...
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Customer Care Executive
1 week ago
Mumbai, Maharashtra, India S M ELECTRICAL WORKS Full timepost - customer care executive Location - Andheri Education-Graduate Experience -1-2 years skill and job duties - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and...
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Customer Care Executive(Thane)
2 weeks ago
Mumbai, Maharashtra, India NxEev Technologies Full time**Customer Care Executive** **Roles andResponsibilities**: - Coordinate with customers, vendors, and suppliers to resolve issues and ensure satisfaction - Enter and maintain accurate records in the system - Assist with back-office tasks, such as data entry and documentation - Handle walk-in customers and provide support as needed - Follow up with suppliers...
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Customer Care Executive
4 days ago
Lower Parel, Mumbai, Maharashtra, India Master Marine Services Pvt Ltd Full time**Job Title**:Customer Care Executive **Experience Required**:2-3 years **Location**:Head Office - Lower Parel, Mumbai **Industry**:Shipping **Role Summary: Customer Care Executive** The **Customer Care Executive** will be responsible for assisting users of the **MMD3 portal**, handling customer queries, resolving issues, and ensuring a smooth customer...
