Customer Service Assistant

6 days ago


Panchkula, India AV Traders Full time

**Customer Service Assistant**

**Responsibilities**:

- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers

**Salary**: ₹9,863.78 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Panchkula, Haryana (required)

Ability to Relocate:

- Panchkula, Haryana: Relocate before starting work (required)

Work Location: In person



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