Customer Service Advocate
1 day ago
We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Advocate. This role involves providing exceptional service to customers through various communication channels, addressing their travel-related inquiries and assisting with bookings, cancellations and changes to ensure a seamless and positive experience.
About the Role:
This is a key position that requires handling customer inquiries and resolving issues efficiently. The ideal candidate will provide accurate information to customers, process transactions and maintain customer records, and deliver excellent customer service and enhance customer satisfaction.
Requirements:
To be successful in this role, you will need to have:
- A minimum of a Bachelor's degree
- Prior experience in customer service
- Strong communication and interpersonal skills
- Ability to handle customer queries and complaints effectively
- Relevant work experience, preferably in customer service
- Good Spoken English
- Computer skills and experience using computer applications
- Typing speed and call handling etiquette
Benefits:
We offer a range of benefits to support your career progression and well-being, including:
- Promising career advancement opportunities
- Competitive compensation and rewards
- Transportation assistance
- Comprehensive training and development programs
- A world-class work culture that values employee growth and satisfaction
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