Customer Service Executive

8 hours ago


Panchkula, Haryana, India Passion Gaming Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Join our friendly team and help us deliver exceptional service to our players—where your voice and dedication make a real difference every day Job Location- Sector-9, PanchkulaComplete Work from OfficeShift timings- 9:30 am - 6:30 pm (fixed timings)5 Days WorkingResponsibilitiesShould attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound)Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure

Follow up to ensure that appropriate actions were taken on customers' requests to achieve customer delight

Education and Experience RequiredShould have an experience of minimum 1 years as a customer service executive

Should have relevant experience on CRM tools

Experience in the skill-based gaming industry is a plus

Extremely good oral communications skills in English & HindiCommitment towards serving the resolution on customer issues

Good interpersonal and writing skills in English & HindiAbility to learn and develop as per the industry dynamics



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