15h Left: Customer Service

3 weeks ago

Panchkula, Haryana, India Continental Full time

Company DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods Founded in 1871 the technology company offers safe efficient intelligent and affordable solutions for vehicles machines traffic and transportation In 2021 Continental generated sales of xe2 x82 xac33 8 billion and currently employs more than 190 000 people in 58 countries and markets On October 8 2021 the company celebrated its 150th anniversary The ContiTech group sector develops and manufactures for example cross-material environmentally friendly and intelligent products and systems for the automotive industry railway engineering mining agriculture and other key industries Guided by the vision of smart and sustainable solutions beyond rubber the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services Order management -Efficient reliable customer order management the on-time in-full OTIF order execution as agreed with the customer The accurate order data maintenance in the SAP systems incl EDIs Inbound Outbound Schedule Agreements and the proper documentation Verification of Orders Call Offs Checking for Order inconsistencies and clarification with involved interfaces Check-up Creation of logistic master data e g Forwarder Unloading Point Sales District Partner Functions Clarification of Production Status Delivery Status with internal interfaces Handling of Backlog incl Allocation Management pro-active customer communication Arrange Shipments and Initiation of Delivery Requests towards WH Dispatching Tracking Ensuring of successful goods receipt at the customer Regular transparent order book reporting Prioritizing customer orders Merchandising managementCommunication -Handling questions about lead time availability delivery date order status if contract price list is available products and or services Listen to customer timely response on their queries prices if a predefined standard price list is in place public information technical product information after order is placed public information Catalog offering product alternatives after order is placed Taking new product requirements after order is placed - forwarding to Sales Responsible for Customer Escalations after Sales agreement and SOP is in place e g capacity shortages Claim Handling -Handling of logistic claims System entry and receipt confirmation towards the customer Handling of product service quality complaints with Quality Involvement Responsible on timely complaint closer in salesforces CQ Others -Key User Task SAP SD - Order Management Customer Sanction Handling Credit- debit note initiation Support Account receivable Overdue follow upProject management Process automation QualificationsGraduate in any specialization Additional InformationReady to drive with Continental Take the first step and fill in the online application

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