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Customer Relation Executive

3 weeks ago

Kochi Kerala, India Addon Solutions Full time

Organizes weekly and daily activities for addressing consumer complaints, including reviewing root cause analysis and remediation activities
- Ensure timely and accurate customer and regulator responses that require cross-functional support, additional information, or in-depth work to resolve
- Reviews all sensitive complaints to ensure material is accurate and timely
- Monitors the CFPB portal daily and for investigation all new complaints and uploading completed responses
- Reviews all escalation activities including loan agents, loan coordinators/schedulers, and loan service providers
- Review and edit all procedures and team training associated with complaint management to ensure compliance
- Creates complaint response reports, including complaint reasons, root causes, cycle time, and responsiveness
- Ensure timely and accurate customer and regulatory responses that require cross-functional support, additional information, or in-depth work to resolve
- Provides compliant and de-escalation training to vendors and representatives as necessary
- Please call this no 9947640555 for more details.

Pay: ₹20,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9947640555