Customer Support Executive

2 days ago

Remote, India Eclat Engineering Full time

**About Us**

At Eclat, we believe that technology can make a big difference to a world dependent on access to knowledge.

In our current avatar, we are solving eContent discovery and access challenges that the research community and students face while pursuing their research and education.

Using technology we also help librarians drive user engagement and make informed decisions on which content providers to work with.

We are present in 60+ countries and work with 2000+ institutes including Fortune 500 companies; premier academic and research institutes like AIIMs, ISB, IIMs, IITs, NTU Singapore, and institutions in Japan, S.E. Asia, Middle East, Africa, and Latin America.

**About The Role**

**What Describes You Best**
- Bachelor of Engineering (preferred IT - CE background)
- 0-2 Years of prior experience in Customer Support Service

**Skills**
- Good written and oral communication skills
- Excellent customer handling skills
- Experience with ticketing tools like Freshdesk, Zendesk
- Knowledge of Excel, Word, and PowerPoint
- Experience in creating FAQs and building a knowledge base.

**What will you Own?**

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

**Why Join Us?**
- Be a part of our growth story as we aim to take a leadership position in international markets.
- Opportunity to manage and lead global teams and channel partner networks.
- Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
- Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Pay: ₹20,000.00 - ₹22,500.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Current ctc?
- Expected ctc?

**Experience**:

- total work: 1 year (required)
- Customer support: 1 year (required)

Work Location: Remote

**Speak with the employer**
+91 8128438327

  • Customer Support Executive

    2 weeks ago

    Remote, India Tier5 Full time

    **Reports To**: The Customer Support Executive(CSE) will report to Team Leader / Group Leader. **Job Overview**: Customer Support Executives are the face of the organization. The better way they will provide support to our end user, the better retention of clients will be there. Which is why it’s a valuable position in the organization. Customers can face...

  • Customer Support Executive

    2 weeks ago

    Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • Customer Support Executive

    15 hours ago

    Remote, India GoPaaniGoRecordz Full time

    **About Company**: At GoRecordz / GoPaani we are building for BHARAT. We are passionate about solving problems faced by Indian small medium delivery businesses such as Water, Milk, Tiffin, Newspaper etc. Nestled in Indore, the cleanest city of India we have reached far corners of the country. You will be part of the team that has built the products used by...

  • Customer Support Executive

    2 weeks ago

    Remote, India MANAH Wellness Full time

    **JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...

  • Customer Support Executive

    3 days ago

    Remote, India MANAH Wellness Full time

    **JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...

  • Customer Support Executive

    15 hours ago

    Remote, India Pesto Full time

    **Role** As a Customer Support Executive, you will be responsible for providing top-notch customer service to learners, mentors/instructors, and other stakeholders. You will be the first point of contact for customers and act as a liaison between them and the company, ensuring customer satisfaction and loyalty. Your primary objective is to assist customers...

  • Customer Support

    15 hours ago

    Remote, India Tekhunt Solutions Full time

    **Role: Customer Support Associate** **Exp:1+ Years** **Location: Remote** **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound and Outbound process. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective...

  • Customer Support Executive

    3 days ago

    Remote, India Futwork Full time

    **Job Title**: Customer Support Executive (Voice & Non-Voice) **Location**: Remote (Work From Home) **Job Type**: Full-Time **Working Days**: 6 Days a Week (1 Rotational Week Off) **Shift Timings**: 9-Hour Rotational Shifts (Minimum 8 Hours Login Required) **Job Summary**: We are seeking experienced **Customer Support Executives** with a background in...

  • Remote Customer Support Executive

    15 hours ago

    Remote, India Fotovilla Full time

    We are looking for an energetic Remote Customer support executive to help us to delight the customer by solving their queries at Fotovilla. **Qualifications and Skills**: - Brief knowledge of the field of E-Commerce. - Excellent communication skills. - Should know English & Hindi. - Self-starter, broad thinker, strategic planner, and methodical...

  • Customer Support

    2 weeks ago

    Remote, India Capital Street fx Full time

    We are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Executive, you will provide exceptional support to our customers, resolving their queries and concerns in a timely and professional manner. Key Responsibilities 2. Provide accurate and timely solutions to customer queries. 3. Resolve...