Customer Support Executive

4 days ago

Remote, India Eclat Engineering Full time

**About Us**

At Eclat, we believe that technology can make a big difference to a world dependent on access to knowledge.

In our current avatar, we are solving eContent discovery and access challenges that the research community and students face while pursuing their research and education.

Using technology we also help librarians drive user engagement and make informed decisions on which content providers to work with.

We are present in 60+ countries and work with 2000+ institutes including Fortune 500 companies; premier academic and research institutes like AIIMs, ISB, IIMs, IITs, NTU Singapore, and institutions in Japan, S.E. Asia, Middle East, Africa, and Latin America.

**About The Role**

**What Describes You Best**
- Bachelor of Engineering (preferred IT - CE background)
- 0-2 Years of prior experience in Customer Support Service

**Skills**
- Good written and oral communication skills
- Excellent customer handling skills
- Experience with ticketing tools like Freshdesk, Zendesk
- Knowledge of Excel, Word, and PowerPoint
- Experience in creating FAQs and building a knowledge base.

**What will you Own?**

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

**Why Join Us?**
- Be a part of our growth story as we aim to take a leadership position in international markets.
- Opportunity to manage and lead global teams and channel partner networks.
- Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.
- Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Pay: ₹20,000.00 - ₹22,500.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Current ctc?
- Expected ctc?

**Experience**:

- total work: 1 year (required)
- Customer support: 1 year (required)

Work Location: Remote

**Speak with the employer**
+91 8128438327

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