Customer Service Representative

2 days ago

Remote, India CauseMatch Fundraising Full time

**Who We Are**:
CauseMatch is the next generation of online fundraising for nonprofits. We provide fundraising solutions to organizations with a great cause to engage their communities and increase their impact. Our international team is passionate about making a positive change through the work we do and the clients we help.

**The Position**:
huge opportunities for growth and advancement. You will be working directly with senior-level management - the sky's the limit

**Key Responsibilities**:

- Proactive communication with customers to provide support and assistance before, during, and after a campaign via chats and tickets.
- Setting up campaign pages and ensuring they are ready for launch.
- Managing and prioritizing technical tasks related to campaigns.
- Collaborating with the international team on various campaigns.
- Providing feedback to the technology development team to constantly improve our services.
- Creating and updating documentation on various features and tools of the platform.

**What We Are Looking For**:

- Knowledge of customer service practices and principles (Listen to customers and share their feedback, avoid fillers, English proficiency, empathy and listening skills).
- Strong communication skills in English - verbal and written.
- Ability to handle stressful situations appropriately.
- Ability to multitask, set priorities and manage time effectively.
- Handling different types of customers & queries.
- Ability to thrive in a dynamic, fast-paced startup environment.
- Experience working with support tools eg. Zendesk Support, Zoho Desk, etc. is highly preferred.
- Familiar with project management platforms like Asana or another similar platform
- Holding a Bachelor’s degree or an equivalent diploma with more than 1 year of total work experience. Prior experience in a customer service role is preferred but not mandatory.
- You will be working a 5-day workweek on a shift basis with any 2 days off. Please note that the shift timings can change depending on the company’s needs.

**Your Skills/Qualities**:

- Self-motivated self-learner
- Pumped to join a growing start-up and willing to hustle
- Fast learner with excellent verbal and written communication skills
- Strong team player with the ability to work well with international teams
- Detail-Oriented and driven and passionate about the job
- Customer-oriented with strong decision-making skills
- Strong sense of accountability and integrity
- A multi-tasker with good organizational skills
- Comfortable with flexible work hours/shifts and late-night shifts

Our Leadership Principles
INTEGRITY
TRANSPARENCY & COMMUNICATION
CUSTOMER OBSESSION
OWNERSHIP & ACCOUNTABILITY
ME IS WE
DEVOTION TO THE HIGHEST STANDARDS
ACT NOW. INVENT AND INNOVATE AHEAD
POSITIVE MINDSET. CHALLENGE = OPPORTUNITY. CAN-DO ATTITUDE.
LEARN AND GROW

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