CRM Executive

3 days ago

Zirakpur, India Allwin Infrastructure Limited Full time

**About Allwin Infra**:
Allwin Infra is a leading real estate company in Zirakpur, known for delivering ready-to-move-in residential and commercial properties. The company focuses not just on delivering homes, but on building lasting customer relationships and seamless experiences from booking to possession and beyond.

**Role Overview**:
**Key Responsibilities**:

- Manage the complete post-sales process: booking, documentation, payment follow-up, and handover coordination.
- Serve as the single point of contact for customer queries, concerns, and escalations.
- Track payment schedules, send reminders, and coordinate with the finance team for receivables.
- Prepare allotment letters, demand notes, NOCs, possession letters, and other key documents.
- Coordinate between customers and internal departments (sales, accounts, legal, site teams).
- Maintain and update CRM software with accurate client records, timelines, and communication logs.
- Assist with the possession process: inspection coordination, handover kits, snag management, etc.
- Provide regular status updates to customers on project progress and documentation.
- Ensure high customer satisfaction and support referral programs or reviews.

**Key Requirements**:

- Graduate in any stream; MBA or diploma in Customer Relations/Operations is a plus.
- 3-5 years of experience in a CRM or post-sales role in the real estate industry.
- Strong verbal and written communication skills.
- Proficiency in MS Excel, Google Sheets, and CRM/ERP tools (like Tally, Build Supply, or similar).
- Attention to detail, follow-up discipline, and client-centric attitude.
- Knowledge of documentation and RERA-related compliance will be an advantage.

**Joining**: Immediate / Within 30 Days

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- CRM software: 3 years (preferred)
- Google Sheets: 3 years (preferred)
- ERP systems: 2 years (preferred)
- Customer relationship management: 3 years (preferred)
- Operations management: 2 years (preferred)

**Location**:

- Zirakpur, Punjab (preferred)

Work Location: In person

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