Customer Care Executive

3 days ago

Zirakpur, India Green Lotus Utsav Full time

**Job Title**: Customer Care Executive

**Department**: CRM
**Location**: Zirakpur (Punjab)
**Reporting To**: CRM Head

**Job Type**: Full-Time

**Job Summary**:
The Customer Care Executive will act as the primary point of contact for clients and prospective buyers, ensuring a seamless customer experience from inquiry to post-sale support. The role involves addressing client queries, resolving complaints, and providing accurate information about real estate projects, payments, documentation, and possession timelines.

**Key Responsibilities**:

- Provide accurate information about available properties, pricing, project status, and amenities.
- Coordinate with sales, legal, finance, and CRM teams to ensure smooth customer communication.
- Resolve customer concerns or complaints promptly and professionally.
- Maintain up-to-date records of client interactions and transactions using CRM software.
- Follow up with clients for documentation, payments, and other required actions.
- Assist in organizing site visits and provide support during client meetings.
- Ensure customer satisfaction through after-sales support and follow-ups.
- Prepare regular reports on customer service metrics and share insights with the management team.
- Assist in customer feedback collection and contribute to service improvement initiatives.

**Required Qualifications and Skills**:

- Graduation in any stream
- 2-4 years of experience in customer service, preferably in the real estate industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Familiarity with real estate processes, documentation, and timelines.
- Proficiency in MS Office and CRM tools.
- Ability to multitask and work under pressure.

**Preferred Qualities**:

- Fluency in English and regional/local languages.
- A proactive approach to client engagement.
- Experience handling high-net-worth clients is a plus.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9888767557

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