CRM Executive

5 days ago


Zirakpur, India Nidhi Enterprises Full time

CRM Management:Maintain and update the client relationship management (CRM) system with accurate contact information, interaction history, and lead data.
- Client Relationship Support:Provide support to real estate agents by managing client interactions, tracking client engagement, and assisting with client inquiries, especially regarding documentation and possession.
- Post-Sales Management:Oversee the entire customer journey after a sale, ensuring smooth handovers, timely communication, and resolution of customer complaints.
- Cross-Functional Coordination:Work closely with sales, marketing, and finance teams to coordinate efforts, ensure smooth communication, and align strategies for customer acquisition and retention.
- Data Analysis and Reporting:Analyze client data and customer interaction patterns to identify trends, provide insights, and develop strategies to improve customer satisfaction and engagement.
- Lead and Pipeline Management:Track and manage leads and the sales pipeline within the CRM system to support sales activities.
- Customer Feedback:Gather feedback from clients, especially regarding property documentation and possession processes, and use it to enhance customer satisfaction.

**Key Skills & Qualifications**
- CRM Software Proficiency:Experience with real estate CRM platforms and other sales management tools.
- Communication Skills:Excellent verbal and written communication, along with strong interpersonal skills for client and team interaction.
- Organizational Skills:Strong organizational abilities and attention to detail for managing client data and tasks.
- Problem-Solving:Ability to resolve customer complaints and address client concerns effectively.
- Teamwork:Ability to work collaboratively with other departments to achieve business goals.
- Real Estate Knowledge:Solid understanding of real estate sales processes and industry practices.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person


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