Customer Service Domestic Voice Supervisor-bps

Customer Service Domestic Voice Supervisor-BPS

Job description Manages a team of 15 to 20 QA Analysts •To manage transaction quality profile for a customer service process for our domestic client •Participates in design of call monitoring formats and quality standards •Defines Quality Framework, CTQs and implementation of Quality Control Plan •To conduct audits as per defined guideline and...

Job description Manages a team of 15 to 20 QA Analysts oTo manage transaction quality profile for a customer service process for our domestic client oParticipates in design of call monitoring formats and quality standards oDefines Quality Framework CTQs and implementation of Quality Control Plan oTo conduct audits as per defined guideline and sampling for...

Manages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...

- Profile - Customer Services Voice Shift - Rotational Shifts Weekly Offs - 2 Rotational Minimum Qualification - HSC and above Experience - 0 to 6Years Freshers are welcome Eligibility - Excellent Communication in English Salary - INR 12 500 - monthly Take Home Work Location - Bhopal M P Interview Process Details - Interview Mode - Face to Face Interview...

Job Description : -Profile - Customer Services (Voice)Shift - Rotational ShiftsWeekly Offs - 2(Rotational)Minimum Qualification - HSC and aboveExperience - 0 to 6Years (Freshers are welcome)Eligibility - Excellent Communication in EnglishSalary - INR 12,500/- (monthly Take Home)Work Location - Bhopal (M.P.)Interview Process Details : -Interview Mode - Face...

DescriptionJob Description: -Profile Customer Services (Voice)Shift Rotational ShiftsWeekly Offs Rotational)Minimum Qualification HSC and aboveExperience to 6Years (Freshers are welcome)Eligibility Excellent Communication in EnglishSalary INR 12,500/- (monthly Take Home)Work Location Bhopal (M.P.)Interview Process Details: -Interview Mode Face to...

Active Listening Assertive communication Client Management Domain expertise Microsoft Office Problem Solving SLA Management Team Management Time Management

- TTL TL Sr TL 1 Position Objective The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSA s interacting with client attending Client calls and other important meetings Conduct Weekly SMR Project Review Daily Team meetings etc Passing on the process updates to the team members...

DescriptionJD: REQUIRED QUALIFICATIONS: • Graduate in any stream. • Prior experience catering to Inbound and Outbound domain account in Customer Service is required with good aptitude skills, reasoning, logic and problem solving. • Prior experience in eCommerce industry preferred • Excellent verbal, written and interpersonal communication skills; •...