Customer Service Domestic Voice Supervisor-bps

Customer Service Domestic Voice Supervisor-BPS

Manages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...

- Profile - Customer Services Voice Shift - Rotational Shifts Weekly Offs - 2 Rotational Minimum Qualification - HSC and above Experience - 0 to 6Years Freshers are welcome Eligibility - Excellent Communication in English Salary - INR 12 500 - monthly Take Home Work Location - Bhopal M P Interview Process Details - Interview Mode - Face to Face Interview...

TCS BPS IS HIRING FOR International Voice – Customer Service Role at Mumbai! Kindly go through the norms below and apply only if it’s relevant for you.Job Role: Customer Service AssociateJob Location: Mumbai (Malad, Thane) Experience required: 1-12 Years in the contact center industryJob Requirement:Candidates with international customer service (VOICE)...

Job Description : -Profile - Customer Services (Voice)Shift - Rotational ShiftsWeekly Offs - 2(Rotational)Minimum Qualification - HSC and aboveExperience - 0 to 6Years (Freshers are welcome)Eligibility - Excellent Communication in EnglishSalary - INR 12,500/- (monthly Take Home)Work Location - Bhopal (M.P.)Interview Process Details : -Interview Mode - Face...

Education - Mandatory: Graduate Experience - Min 2 yr of experience as Assistant Manager, Overall 7+ year's experience. Job Responsibilities: - Ensure timely escalation of operational risks to management by assessing the severity and potential impact of issues encountered. - Develop and implement comprehensive training plans for staff, ensuring that all...

Education - Mandatory: Graduate Experience - Min 2 yr of experience as Operations Manager, Overall 10+ year's experience. Job Responsibilities: - Ensure timely escalation of operational risks to management by assessing the severity and potential impact of issues encountered. - Develop and implement comprehensive training plans for staff, ensuring that all...

- TTL TL Sr TL 1 Position Objective The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSA s interacting with client attending Client calls and other important meetings Conduct Weekly SMR Project Review Daily Team meetings etc Passing on the process updates to the team members...

JD To handle Telecom Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.

To handle Telecom Inbound Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.