Customer Service Domestic Voice Supervisor-bps
4 days ago
Job description Manages a team of 15 to 20 QA Analysts oTo manage transaction quality profile for a customer service process for our domestic client oParticipates in design of call monitoring formats and quality standards oDefines Quality Framework CTQs and implementation of Quality Control Plan oTo conduct audits as per defined guideline and sampling for transaction monitoring oTo ensure 100 closure of feedback oTo create and publish regular audit reports with management and clients daily weekly monthly oTo identify gaps and conduct feedback and refresher sessions with agents to improve Quality of calls oTo drive process improvement initiatives oTo drive calibration sessions with internal or external customers oTo conduct training for group of agents when needed oTo conduct quality induction for new hire batch oLeads quality monitoring and analysis team and provide trend data to site management team on a regular basis oGives subordinate opportunities to develop their own expertise and delegates effectively to ensure shared responsibility for work output oMaintain overview of daily records MOMs and Action items oOrganize touch-base meetings with Operations Leadership and discuss on AOIs and major concerns oAble to use automated information systems and analyze oProvide corrective improvement solutions to the QA s on periodic basis to help them improve their accuracy scores oWorking in close tandem with Ops Asst Mgrs on the process for an excellent team and process performance oPrepare performance evaluations and documenting contact-handling procedures oPrepare TNAs basis the audit done and coordinate with the training team to ensure the TNA is executed oOne-on-one feedback to the QA s basis their performance oProvide domain knowledge track external internal escalations
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Customer Service Domestic Voice Supervisor-bps
3 weeks ago
India Hexaware Technologies Full timeCustomer Service Domestic Voice Supervisor-BPS
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Customer Service Domestic Voice Supervisor-BPS
2 weeks ago
India Hexaware Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescriptionJD: Education Mandatory: Graduates from any stream Desirable: • Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. • Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager • Prior experience in managing...
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India Hexaware Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob description Manages a team of 15 to 20 QA Analysts •To manage transaction quality profile for a customer service process for our domestic client •Participates in design of call monitoring formats and quality standards •Defines Quality Framework, CTQs and implementation of Quality Control Plan •To conduct audits as per defined guideline and...
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Customer Service Domestic Voice Lead-BPS
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India Hexaware Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...
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Customer Service Domestic Voice Lead-BPS
2 weeks ago
India Hexaware Full time ₹ 4,00,000 - ₹ 12,00,000 per yearDescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...
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India Hexaware Technologies Full timeManages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...
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India Hexaware Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescription• Manages a team of 15 to 20 QA Analysts • To manage transaction quality profile for a customer service process for our domestic client • Participates in design of call monitoring formats and quality standards • Defines Quality Framework, CTQs and implementation of Quality Control Plan • To conduct audits as per defined guideline and...
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Customer Service Domestic Voice Manager-BPS
2 weeks ago
India Hexaware Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription• Provide strategic leadership and oversight for the e-commerce BPO operations, ensuring efficient and effective delivery of voice and non-voice processes. • Drive operational excellence by continuously improving processes, implementing best practices, and fostering a culture of continuous improvement. • Manage client relationships and...
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India Hexaware Full time ₹ 1,50,000 per yearDescriptionJob Description: -Profile Customer Services (Voice)Shift Rotational ShiftsWeekly Offs Rotational)Minimum Qualification HSC and aboveExperience to 6Years (Freshers are welcome)Eligibility Excellent Communication in EnglishSalary INR 12,500/- (monthly Take Home)Work Location Bhopal (M.P.)Interview Process Details: -Interview Mode Face to...
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India Hexaware Technologies Full time ₹ 15,000 - ₹ 1,50,000 per yearJob Description : -Profile - Customer Services (Voice)Shift - Rotational ShiftsWeekly Offs - 2(Rotational)Minimum Qualification - HSC and aboveExperience - 0 to 6Years (Freshers are welcome)Eligibility - Excellent Communication in EnglishSalary - INR 12,500/- (monthly Take Home)Work Location - Bhopal (M.P.)Interview Process Details : -Interview Mode - Face...
