Customer Service International Voice Supervisor-bps
4 weeks ago
Manages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction monitoring o To ensure 100 closure of feedbacks o To create and publish regular audit reports with management and clients daily weekly monthly o To identify gaps and conduct feedback and refresher sessions with agents to improve Quality of calls o To drive process improvement initiatives o To drive calibration sessions with internal or external customers o To conduct training for group of agents when needed o To conduct quality induction for new hire batch o Leads quality monitoring and analysis team and provide trend data to site management team on a regular basis o Gives subordinate opportunities to develop their own expertise and delegates effectively to ensure shared responsibility for work output
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Customer Service Domestic Voice Supervisor-bps
4 weeks ago
India Hexaware Technologies Full timeCustomer Service Domestic Voice Supervisor-BPS
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India Hexaware Technologies Full timeJob description Manages a team of 15 to 20 QA Analysts oTo manage transaction quality profile for a customer service process for our domestic client oParticipates in design of call monitoring formats and quality standards oDefines Quality Framework CTQs and implementation of Quality Control Plan oTo conduct audits as per defined guideline and sampling for...
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Customer Service Domestic Voice Supervisor-BPS
2 weeks ago
India Hexaware Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob description Manages a team of 15 to 20 QA Analysts •To manage transaction quality profile for a customer service process for our domestic client •Participates in design of call monitoring formats and quality standards •Defines Quality Framework, CTQs and implementation of Quality Control Plan •To conduct audits as per defined guideline and...
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India Hexaware Technologies Full timeFluency in English for support customers from US Ensure complete documents are available
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India Hexaware Full time ₹ 2,00,000 - ₹ 4,00,000 per yearDescriptionFluency in English for support customers from US. Ensure complete documents are available
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SAP BP/SD Consultant
3 weeks ago
Bengaluru, India People Prime Worldwide Full timeJob Description Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients...
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Supervisor
4 weeks ago
Bengaluru, India Akshaya Enterprises Full timeJob Description - Supervisor I, Client Services - With Inbound International Voice experience - 5+ years of experience with inbound international voice process (preferably USA). - Minimum 2 years of work experience in a customer support supervisory role in a high call volume environment - Experience in Revenue Cycle Management domain (US Healthcare) and...
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SPE-Loan Servicing
1 week ago
Nanjangud, India Cognizant Full timeJob Description Job Summary Voice Ability to identify and understand various terminologies used in US Need to understand terminologies used in the US Eg Pool Cess Pool vs Swimming Pool Shingles gator crossing half bath patios Knowledge on generating analyzing reports perform research on Error reports Generated by applications Perform data research and...
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BPS - Voice Process Associate
5 days ago
Seaview Special Economic Zone Building No. , Plot No. & Sector - , Noida, Uttar Pradesh, India Sopra Steria Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...
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India Hexaware Technologies Full timeTo handle Team responsible for executing Telecom Inbound Email Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner. "
