Customer Service International Voice Supervisor-bps

Customer Service Domestic Voice Supervisor-BPS

Manages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...

Job description Manages a team of 15 to 20 QA Analysts oTo manage transaction quality profile for a customer service process for our domestic client oParticipates in design of call monitoring formats and quality standards oDefines Quality Framework CTQs and implementation of Quality Control Plan oTo conduct audits as per defined guideline and sampling for...

Job description Manages a team of 15 to 20 QA Analysts •To manage transaction quality profile for a customer service process for our domestic client •Participates in design of call monitoring formats and quality standards •Defines Quality Framework, CTQs and implementation of Quality Control Plan •To conduct audits as per defined guideline and...

DescriptionFluency in English for support customers from US. Ensure complete documents are available

Job Description Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients...

Job Description - Supervisor I, Client Services - With Inbound International Voice experience - 5+ years of experience with inbound international voice process (preferably USA). - Minimum 2 years of work experience in a customer support supervisory role in a high call volume environment - Experience in Revenue Cycle Management domain (US Healthcare) and...

Job Description Job Summary Voice Ability to identify and understand various terminologies used in US Need to understand terminologies used in the US Eg Pool Cess Pool vs Swimming Pool Shingles gator crossing half bath patios Knowledge on generating analyzing reports perform research on Error reports Generated by applications Perform data research and...

Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

To handle Team responsible for executing Telecom Inbound Email Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner. "