Customer Service International Voice Supervisor-BPS

Customer Service Domestic Voice Supervisor-BPS

TCS BPS IS HIRING FOR International Voice – Customer Service Role at Mumbai! Kindly go through the norms below and apply only if it’s relevant for you.Job Role: Customer Service AssociateJob Location: Mumbai (Malad, Thane) Experience required: 1-12 Years in the contact center industryJob Requirement:Candidates with international customer service (VOICE)...

JD: Education Mandatory: Graduates from any stream Desirable: - Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. - Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager - Prior experience in managing excellent...

DescriptionJD: Education Mandatory: Graduates from any stream Desirable: • Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. • Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager • Prior experience in managing...

Manages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...

DescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...

DescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...

Job Description Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients...

Description• Provide strategic leadership and oversight for the e-commerce BPO operations, ensuring efficient and effective delivery of voice and non-voice processes. • Drive operational excellence by continuously improving processes, implementing best practices, and fostering a culture of continuous improvement. • Manage client relationships and...

Job Description - Supervisor I, Client Services - With Inbound International Voice experience - 5+ years of experience with inbound international voice process (preferably USA). - Minimum 2 years of work experience in a customer support supervisory role in a high call volume environment - Experience in Revenue Cycle Management domain (US Healthcare) and...