Customer Service Domestic Voice Lead-BPS
7 days ago
JD: REQUIRED QUALIFICATIONS:
• Graduate in any stream.
• Prior experience catering to Inbound and Outbound domain account in Customer Service is required with good aptitude skills, reasoning, logic and problem solving.
• Prior experience in eCommerce industry preferred
• Excellent verbal, written and interpersonal communication skills;
• Outstanding skills and dedication to providing exceptional solutions.
• Must be self-motivator and self-starter.
• Focus on quality and resolutions.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Creative ability, writing proficiency and visual graphics design ability;
• Ability to multitask and successfully operate in a fast paced, team environment;
• Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).
• Ability to work in multiple shifts
• Agile and flexible to adapt to business requirements
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Customer Service Domestic Voice Supervisor-bps
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India Hexaware Technologies Full timeCustomer Service Domestic Voice Supervisor-BPS
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India Hexaware Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob description Manages a team of 15 to 20 QA Analysts •To manage transaction quality profile for a customer service process for our domestic client •Participates in design of call monitoring formats and quality standards •Defines Quality Framework, CTQs and implementation of Quality Control Plan •To conduct audits as per defined guideline and...
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India Hexaware Technologies Full timeJob description Manages a team of 15 to 20 QA Analysts oTo manage transaction quality profile for a customer service process for our domestic client oParticipates in design of call monitoring formats and quality standards oDefines Quality Framework CTQs and implementation of Quality Control Plan oTo conduct audits as per defined guideline and sampling for...
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India Hexaware Technologies Full timeJD REQUIRED QUALIFICATIONS o Graduate in any stream o Prior experience catering to Inbound and Outbound domain account in Customer Service is required with good aptitude skills reasoning logic and problem solving o Prior experience in eCommerce industry preferred o Excellent verbal written and interpersonal communication skills o Outstanding skills and...
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India Hexaware Technologies Full timeManages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...
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