Claims Helpdesk Executive

1 day ago

Mumbai Maharashtra, India Invoq Loop Insurance Brokers Full time

**About the role**:
**Key Responsibilities**:

- Visit client offices as regularly to address claims-related queries and concerns.
- Provide prompt and accurate guidance on reimbursement and cashless claim procedures.
- Collect necessary documents from clients, ensuring they are complete and accurate.
- Maintain proper records and ensure timely submission to the processing team.
- Act as a bridge between clients and the internal claims team to facilitate smooth processing.
- Resolve queries and escalate complex issues to the appropriate department when needed.
- Build and maintain positive relationships with clients.
- Ensure a high standard of customer experience by providing professional and empathetic support.

**Qualifications and Skills**:

- Education:

- Graduate in any discipline (preferably in Insurance, Commerce, or related fields).
- Experience:

- 1-3 years of experience in the insurance domain, preferably in the helpdesk.
- Technical Skills:

- Basic proficiency in Microsoft Excel (data entry, filtering, basic formulas, etc.).
- Able to pick up usage of tools like google sheet, airtable, etc.
- Knowledge of claims management systems is a plus.
- Soft Skills:

- Excellent communication and interpersonal skills. (English, Hindi are mandatory & regional languages based on the city.)
- Ability to handle multiple tasks and work under pressure.
- Other Requirements:

- Willingness to travel locally for client visits.
- Self-motivated and able to work independently with mínimal supervision.

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