Cse (Customer Support Executive)

3 days ago

Calicut Kerala, India Sadhguru Technologies Pvt Ltd Full time

**Job Title**: Customer Service Executive

**Location**: Kozhikode, Kerala
**Office Timing**: Monday to Saturday, 10:00 AM to 6:30 PM
**Qualification**: Graduation
**Salary**: ₹15,000 per month (Inclusive of PF & ESI)

**Experience**:
**Job Summary**:
The Customer Service Executive will be responsible for providing exceptional service to walk-in customers, handling gold purchases, and assisting with marketing activities to promote the branch's products and services.

**Key Responsibilities**:
**Customer Interaction & Gold Handling**:

- Attend to walk-in customers with professionalism and courtesy.
- Purchase old gold from customers and assess the purity of gold accurately.

**Marketing Activities**:

- Handle branch-specific marketing efforts, including strategies such as umbrella marketing.
- Occasionally travel for marketing initiatives and promotional campaigns.

**Product Knowledge & Sales**:
Promote and sell a variety of gold and silver products, including:

- **Gold**: Coins, jewelry, biscuits.
- **Silver**: Coins, jewelry, biscuits.
- **Digital Wallet**: Support corporate gifting solutions.

**Additional Responsibilities**:

- Represent the brand confidently and professionally.
- Maintain a willingness to learn and adapt to new processes.

**Required Skills**:

- **Fluency in Regional Language (Tamil)**: Essential for effective communication with customers.
- **Confident & Presentable**: Strong interpersonal and customer service skills.
- **Willingness to Travel**: Flexibility for occasional marketing activities outside the branch.
- **Eagerness to Learn**: Open to training and knowledge development.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,104.87 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Kozhikode, Kerala (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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