Chat Support Executive

4 days ago

Kochi Kerala, India Zamorin Projects Pvt Ltd Full time

**Requirements**:

- **Educational qualification**: Graduate or Undergraduate.
- Excellent communication skills in English and Malayalam.
- Exceptional customer service skills with empathy and patience.
- Ability to address customer inquiries, resolve issues, and provide accurate information.
- Maintain a positive and professional attitude when interacting with customers.
- Collaborate with team members to enhance overall customer satisfaction.
- Enthusiastic self-starter eager to learn new technologies.
- Thorough knowledge of systems and processes to provide accurate information to customers.
- Willingness to learn and retain a thorough working knowledge of all existing and new processes and procedures.
- Achievement-oriented with a focus on meeting Key Performance Indicators (KPIs) such as Call Handle Time, Quality, Customer Satisfaction (CSAT), and Dissatisfaction (DSAT).
- Immediate joiners preferred.
- Willingness to work in rotational or graveyard shifts.
- **Office Working Hours**: 9:00 am to 6:00 pm
- **Work Mode**: Office
- **Age**: 20-30

**Responsibilities**:

- Communicate with customers via live chat, WhatsApp chat, and other channels to promptly address inquiries and resolve issues.
- Efficiently gather customer information during interactions and record feedback for future reference.
- Handle questions and complaints across various channels.
- Arrange and conduct product demos to showcase features and benefits, ensuring customers have a clear understanding of the web app / mobile app.
- Follow up on customer requests post-demo to ensure their needs are addressed and to maintain a high level of service quality.
- Manage leads generated from interactions, actively working to convert them into sales opportunities.
- Update lead information and interactions in supporting systems to maintain accurate records and facilitate follow-ups.
- Provide accurate and detailed information about the product, emphasising its value in meeting customer needs and solving internal issues.
- Follow up with customers post-interaction to ensure satisfaction and encourage repeat purchases, fostering long-term relationships.
- Regularly engage with customers across different platforms, adjusting sales approaches based on customer feedback and demand, while also proactively suggesting improvements to meet consumer requirements.
- Maintain a positive and professional demeanour while collaborating with team members to enhance overall customer satisfaction.

**Key Skills**
- Excellent communication skills in English and Malayalam, both oral and written.
- Strong customer service skills, with experience preferred.
- Ability to adapt to rotational shifts and work independently.
- Patience and ability to remain calm under pressure.
- Effective problem-solving and interpersonal skills.
- Ability to listen attentively and tailor responses to meet specific client needs.
- Organisational skills for managing multiple tasks with accuracy and timeliness.
- Adherence to organisational policies and procedures.
- Flexibility to work various shifts.
- Immediate availability for joining.

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Chat Executive: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Chat Support Executive

    5 days ago

    Kochi, India Astoria Software Exports Pvt. Ltd. Full time

    **Designation** Chat Support Executive - 100% chat - Provide customer support to the overseas clients **Remuneration** - First 6 months constitute the probation period and the salary supplied will be Rs. 15,000/- per month - Upon successful completion of probation, salary will be upgraded to Rs. 20,000/- per month **Shift Timing -offs** - Shift hours are...

  • Chat Support Executive

    2 weeks ago

    Kochi, India Astoria Software Exports Pvt. Ltd. Full time

    **Designation** Chat Support Executive - 100% chat - Provide customer support to the overseas clients **Remuneration** - First 6 months constitute the probation period and the salary supplied will be Rs. 15,000/- per month - Upon successful completion of probation, salary will be upgraded to Rs. 20,000/- per month **Shift Timing -offs** - Shift hours are...

  • Healthcare Chat Support Associate

    2 weeks ago

    Kochi, Kerala, India 33 Holdings Global Full time

    Respond promptly to customer inquiries via online chat platforms. Provide accurate information about our products and services. Assist customers with Booking Appoiments Resolve customer complaints and escalate complex issues to the appropriate department. Ensure high levels of customer satisfaction through timely and effective communication. Collaborate...

  • Healthcare Chat Support Associate

    2 days ago

    Kochi, Kerala, India 33 Holdings Global Full time

    Respond promptly to customer inquiries via online chat platforms. Provide accurate information about our products and services. Assist customers with Booking Appoiments Resolve customer complaints and escalate complex issues to the appropriate department. Ensure high levels of customer satisfaction through timely and effective communication. Collaborate...

  • Chat Support Officer for Us Client

    5 days ago

    Kochi, Kerala, India Dects Technologies LLP Full time

    Excellent written communication skills in English. - Fast typing speed with accuracy (minimum 30 WPM preferred). - Strong problem-solving and multitasking abilities. - Ability to handle high chat volumes while maintaining quality service. - Basic technical troubleshooting skills. **Key Responsibilities**: - Assist customers via live chat with inquiries...

  • Fluent French Voice Chat Support Executive for Us

    5 days ago

    Kochi, Kerala, India Dects Technologies LLP Full time

    Respond promptly and professionally to customer inquiries and issues via chat channels. - Provide accurate information about our products, services, and policies to customers. - Assist customers with product selection, order placement, payment processing, and order tracking. - Resolve customer complaints and issues effectively and efficiently, aiming for...

  • Customer Support Executive

    2 weeks ago

    Kochi, Kerala, India Hotpack Packaging Industries Private Ltd Full time

    Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards. **Job Location : Infopark,...

  • Customer Support Executive

    2 days ago

    Kaloor, Kochi, Kerala, India The Adore Company Full time

    Hiring Customer Support Executive For an Ecommerce Brand Work Timings - 9 AM to 6 PM Location - Kaloor Stadium, Ernakulam - Excellent Fluency in English_ - Should commute to Kaloor on daily basis_ - Minimum 1 year experience in customer support_ **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Flexible...

  • Customer Chat Support Executive

    6 days ago

    Kochi, Kerala, India, Ernakulam Onboard Aero Consultant Pvt Ltd Full time

    About Us: Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive, handling customer queries via WhatsApp and online platforms.Key...

  • Ecommerce and Customer Support Executive

    2 weeks ago

    Vyttila, Kochi, Kerala, India Label'M Full time

    **WE’RE HIRING - E-COMMERCE & SOCIAL MEDIA HANDILING EXECUTIVE** Experience: 3-4 years Role: - Managing e-commerce - Website Orders platforms - Managing social media platforms - Handle chats on FB, Insat, Whatsapp - Handling product listings, inventory updates & order coordination Experience min 2 years Salary 18k to 25 k( including incentives) Pay:...