Itsm-service Now

5 days ago

India Zensar Technologies Full time

10+ years of experience in designing/developing solutions/architecture on ITSM, ITAM, CMDB, HRSD on ServiceNow Tool using industry best practices
Experienced in Requirement Gathering, Effort estimation, Client interaction
Should have Handled ITSM/Discovery/CMDB Implementation projects with various integrations
Experienced with working on proposals.
In-depth experience working with ITSM modules(IM,PM,CM,KM,RM & Service catalog)
Evaluation of new features within ServiceNow.
Experience in API integrations with other systems.
Experience with Integration HUB orchestrations.
Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.
Self-starter capable of working with limited supervision.
Strong team leading skills.
Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.
Ability to prepare documents like HLD, LLD
Experience in creating Technical Documentation.
Strong understanding of Agile methodologies.
Strong troubleshooting analytical skills.
Ability and willingness to communicate effectively.
Ability to work independently as well as gel along with other team members.

IT Service Management (ITSM).
IT Asset Management (ITAM)
ITOM
\discovery/CMDB

Good to have:
SAM & HAM implementation
CSM
SPM

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