ITSM

2 hours ago


Bengaluru Karnataka India, Karnataka Tata Consultancy Services Full time

TCS hiring


Role: ITSM


Location: Bangalore


Experience: 6-8


Must have:


Escalation point, responsible for call and notification management and first point of contact for service restoration


To work in 24/7 operations and project support Major Incident Management activities.


Adhere to the Responsibilities detailed in the Incident Process


Investigate and diagnose Major Incident to restore failed Application or Service as quickly as possible.


Document troubleshooting steps and service restoration details for accurate timeline. (Sequence of Event)


Providing periodic major incident metrics reports as management Notification to top management during the bridge call with periodic intervals.

Forming collaborative action plans with specific actions, roles, deadlines, and ensuring these are completed. (Action Plans in place)


Driving the Bridge call with end-to-end responsibilities till closure.


Following the proper escalation matrix during and after the bridge calls.


Accountable for the Major Incident Management process and maintains and improves the process as necessary to achieve the objectives of the business.


Added advantage on having Knowledge in Service Now & MS List.


  • ITSM

    2 hours ago


    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Job TitleITSM MIMRequirements and SkillsEscalation point, responsible for call and notification management and first point of contact for service restorationTo work in 24/7 operations and project support Major Incident Management activities.Adhere to the Responsibilities detailed in the Incident ProcessInvestigate and diagnose Major Incident to restore...


  • Bengaluru, Karnataka, India, Karnataka AvanteNow Full time

    Job Title - ITSM ServiceNow Technical ConsultantJob Type - On-SiteJob Location - Riyadh , Saudi ArabiaExperience - 6-12 YearsJob Description -We're looking for an experienced ITSM ServiceNow Technical Consultant to join our team in Riyadh. As a technical consultant, you'll be responsible for designing, developing, and implementing ServiceNow solutions to...

  • ITSM position

    3 days ago


    Bengaluru, Karnataka, India Pyramid Global Technologies Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job Description- IT Service Management in India (Delhi NCR, Mumbai, Chennai, Pune, Bengaluru and Hyderabad)The JD is as follows:· ITSM PRO · ITSM modules including Incident, Problem, Change, Release Config Management, Catalogue Management, Mobile App Virtual Agent Performance Analytics · Predictive Intelligence· Integration Hub -...

  • ITSM Integrations

    3 days ago


    Bengaluru, Karnataka, India Cigres Technologies Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Bengaluru, Karnataka, IndiaJob TypeFull TimeAbout the RoleMandatory SkillsITSM, BMC Helix , Rest API, Integartion Skill to EvaluateITSM,-BMC-Helix-,-Rest-API,-Integartion Experience8 to 10 Years Education Qualificaiton B.Tech Roles & ResponsibilitiesDesign, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital...

  • itsm

    2 weeks ago


    Bengaluru, Karnataka, India Capgemini Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...


  • Bengaluru, Karnataka, India In Time Tec Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position OverviewWe are seeking an experiencedServiceNow ITSM Developerwith 5+ years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support...


  • Bengaluru, Karnataka, India Infosys Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    ResponsibilitiesKey Responsibilities:Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC HelixLeverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliabilityIntegrate and automate service management processes across incident, change, problem, and asset...


  • Bengaluru, Karnataka, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Talworx is an emerging recruitment consulting and services firm, we are hiring for our client which is a leading big 4 consulting firm of the world, ITSM (Integrations, Scripting, Flow Designer, Request Catalog)Min. 2-13 years of experience , 2 -3 years of ITSM and integration experiences Must have - Implementation experience on Discovery & Service Mapping...


  • Bengaluru, Karnataka, India N2S Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Summary:We are looking for a seasoned ServiceNow ITSM Technical Lead to architect, develop, and optimize ITSM solutions on the ServiceNow platform. This role involves leading technical teams, driving platform innovation, and ensuring alignment with ITIL best practices and enterprise goals.Key Responsibilities:Platform Architecture & StrategyLead the...


  • Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Job DescriptionJob Title: -ServiceNow ( ITSM )Candidate Specifications:5+ years in ServiceNow developmentJob DescriptionExtensive experience across ITSM modules: Incident, Change, Problem, and Knowledge ManagementProficient in creating and modifying Workflows, Business Rules, Script Includes, Client Scripts, and UI Policies.Experience in REST integrations...