itsm
7 days ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role- You Should have ITIL Background , as what is ITIL , what is ITSM, the transformation of ITIL From ITIL V2 to ITIL V3 and ITIL V4. Preferably ITIL V4 certified.
- You are responsible for maintaining the service catalog, ensuring it is a single source of truth for all IT services - Catalog Maintenance.
- You must ensure that all information within the service catalog is accurate, complete, and published in a timely manner - Data Accuracy and timeliness.
- 6 to 9 years experience in Service Catalogue management.
- You ensure that the information in the service catalog is consistent with the broader service portfolio and the service pipeline - Consistency with Service Portfolio.
- You manage the different views of the catalog to provide the correct information to the appropriate users - User Access and Views.
- Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.
- This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.
- Would be working in cutting-edge cloud IT infra technology with high performance capability team
- Career Growth & Global Exposure
- Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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